Director, Operations

NXTPoint Logistics

. Lead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities .

Posted 10/16/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational leadership in Home Delivery and logistics, with expertise in financial management, KPI development, and continuous improvement methodologies such as Lean and Six Sigma. Proven ability to manage multiple sites and teams while ensuring compliance with safety standards and enhancing customer satisfaction.

Highest-signal resume keywords

Operational LeadershipFinancial AcumenLean Six Sigma CertificationKPI DevelopmentCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation ManagementLogisticsSupply Chain ManagementBudget ManagementRoot-Cause Problem SolvingFinal Mile DeliveryWarehouse ManagementRouting and DispatchContractor ComplianceData Analysis

Soft Skills

Change ManagementNegotiationPresentation SkillsWritten CommunicationTeam Development

Tools & Technologies

Microsoft Office SuiteOperational Reporting ToolsBusiness Intelligence ApplicationsLabor/Timekeeping ApplicationsCustomer-Service Applications

Certifications & Qualifications

Lean Six Sigma Certification

Industry Keywords

Home DeliveryFinal MileCustomer ImplementationsMarket LaunchesOperational TurnaroundsContract RenewalsBig-and-Bulky ProductsAppliance DeliverySafety StandardsOSHA Compliance

About the role

Key responsibilities & impact

Lead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities
Own operational and financial results, including service improvement plans, continuous improvement initiatives, revenue, expenses, contribution margin, controllable costs, budget performance, and profit improvement plans
Establish and review KPIs, client scorecards, on-time delivery, completion, customer satisfaction, damages, claims, revisits, productivity, capacity, safety, and profitability measures
Lead daily, weekly, and monthly operating reviews; identify root causes, assign actions, and verify resolution of performance gaps
Maintain field presence through market visits, site observations, leader coaching, customer engagement, and validation of operating standards
Ensure sufficient qualified delivery capacity for forecasted demand, seasonal peaks, new business, and contingency requirements
Execute contractor settlement, compensation, incentive, compliance, and performance programs
Ensure adherence to company policies, customer requirements, contractual commitments, safety standards, and applicable regulations, including OSHA and DOT requirements where applicable
Partner with the Vice President of Business Operations and support functions on capacity, compliance, quality, claims, settlement governance, safety, and risk mitigation
Serve as operational leader and escalation point for assigned customer relationships; lead corrective actions and support business reviews
Support customer retention, contract renewals, implementations, market launches, operational expansions, and integration of new service offerings
Develop annual operating plans, forecasts, staffing and capacity plans, and capital or equipment requirements
Drive standard work, process documentation, technology adoption, data integrity, and consistent use of operational systems
Apply Lean, Six Sigma, or comparable continuous improvement methods
Build and develop a high-performing leadership team through selection, onboarding, coaching, performance management, succession planning, recognition, and leadership development
Create an inclusive, accountable operating culture and apply feedback from employees, contractors, customers, and stakeholders
Provide timely visibility to material financial, customer, safety, compliance, capacity, talent, and operational risks, with recommended actions
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or an equivalent combination of education and relevant operational leadership experience
Eight or more years of progressively responsible experience in transportation, logistics, supply chain, final mile, home delivery, or a related operating environment
At least three years leading multiple sites, markets, or geographically dispersed teams
Demonstrated responsibility for an operating budget or P&L
Experience leading operations supported by independent contractor delivery networks required
Direct final mile or home delivery experience required
Experience with big-and-bulky products, appliance delivery and installation, or national retailer programs strongly preferred
Experience with customer implementations, market launches, operational turnarounds, contract renewals, or expansion programs preferred
Lean, Six Sigma, or comparable continuous improvement training or certification preferred
Strong operational leadership and change-management capability
Financial acumen and working knowledge of Home Delivery unit economics, contractor expense, labor productivity, forecasting, budgeting, and profitability drivers
Ability to use KPIs, scorecards, trend analysis, and root-cause problem solving
Working knowledge of warehouse, routing, dispatch, delivery, installation, claims, contractor compliance, and customer-experience processes
Ability to develop leaders, set expectations, hold teams accountable, and build succession depth across multiple locations
Strong customer relationship, negotiation, presentation, written communication, and executive escalation skills
Ability to influence across Operations, Business Operations, Account Management, Finance, Technology, Human Resources, Sales, and Client Success
Willing and able to travel frequently within the United States, including regular field visits and occasional overnight, weekend, or extended travel
Proficiency with Microsoft Office Suite and operational reporting tools
Working knowledge of transportation management, routing and dispatch, warehouse management, customer-service, labor/timekeeping, contractor-management, financial, and business-intelligence applications
Ability to occasionally lift and/or move up to 25 pounds
Certificates/Licenses/Registrations: None required

Benefits

Comp & perks

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions