Change and Business Readiness Coordinator

NZ Transport Agency Waka Kotahi

. Coordinate and support business impact assessments across people, processes, systems, services and customer outcomes.

Posted 10/2/2026full-timeWellington • New ZealandMid-LevelSenior💰 NZ$85,000 - NZ$89,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating business impact assessments, supporting change initiatives, and managing stakeholder engagement. Proficient in gathering and documenting business requirements while utilizing analytical skills to enhance operational readiness and customer service delivery.

Highest-signal resume keywords

Business AnalysisChange ManagementStakeholder EngagementProcess MappingMicrosoft 365 Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements GatheringOperational Workflow AnalysisRisk MonitoringImplementation PlanningChange Implementation

Soft Skills

Analytical SkillsProblem-SolvingCritical ThinkingRelationship ManagementCommunication Skills

Tools & Technologies

Microsoft 365

Certifications & Qualifications

Training in Business AnalysisChange ManagementProject SupportContinuous Improvement Methodologies

Industry Keywords

Te Ao MāoriTikangaTe Reo MāoriTe Tiriti o WaitangiPublic Sector

About the role

Key responsibilities & impact

Coordinate and support business impact assessments across people, processes, systems, services and customer outcomes.
Support readiness assessments, implementation planning and business readiness activities.
Gather, document and maintain business requirements, impacts, risks and operational considerations.
Maintain readiness plans, implementation documentation and the Customer & Services change calendar.
Monitor, track and report risks, issues, dependencies and readiness actions.
Prepare reports, briefing materials, process documentation and implementation artefacts.
Partner with business leaders, subject matter experts, programme teams and operational stakeholders to ensure change is understood, planned for and embedded effectively.

Requirements

What you’ll need

Experience supporting change initiatives, business improvement activities, projects, or operational change programmes.
Experience gathering and documenting business requirements, impacts, risks or stakeholder needs.
Strong analytical, problem-solving and critical thinking skills.
Ability to analyse and document business processes and operational workflows.
Strong stakeholder engagement and relationship management skills.
Experience preparing reports, recommendations, business documentation and briefing materials.
Excellent written and verbal communication skills.
Ability to manage competing priorities across multiple initiatives.
Experience using business analysis, process mapping and Microsoft 365 tools.
Understanding of change implementation, operational readiness or customer service delivery environments.
Knowledge of, or willingness to gain an understanding of Te Ao Māori and promote tikanga and te reo Māori.
Knowledge of, or willingness to gain an appreciation of Te Tiriti o Waitangi as it applies in the public sector.
Legal right to live and work in New Zealand.
Training in business analysis, change management, project support or continuous improvement methodologies would be an advantage.

Benefits

Comp & perks

A competitive salary and benefits package
Flexible working arrangements (role dependent)
5 weeks annual leave
Income Protection and Critical Illness Insurance
Opportunity to contribute to nationally significant initiatives that directly impact millions of New Zealanders