NZ Transport Agency Waka Kotahi

General

• Coordinate and support business impact assessments across people, processes, systems, services and customer outcomes.
• Support readiness assessments, implementation planning and business readiness activities.
• Gather, document and maintain business requirements, impacts, risks and operational considerations.
• Maintain readiness plans, implementation documentation and the Customer & Services change calendar.
• Monitor, track and report risks, issues, dependencies and readiness actions.
• Prepare reports, briefing materials, process documentation and implementation artefacts.
• Partner with business leaders, subject matter experts, programme teams and operational stakeholders to ensure change is understood, planned for and embedded effectively.

Change and Business Readiness Coordinator

• Provide specialist geospatial advice to support evidence-based transport decision-making
• Lead geospatial improvement and mapping projects from scoping through delivery
• Work with multidisciplinary teams to understand business needs and identify opportunities for geospatial solutions
• Improve the use of spatial information and systems across NZTA Waka Kotahi
• Conduct spatial analysis and mapping
• Balance stakeholder needs, priorities, dependencies, risks, time, cost and quality
• Develop reusable geospatial solutions
• Assure the quality of geospatial data and products
• Communicate technical information clearly to varied audiences
• Strengthen consistent geospatial practice across the organisation
• Coach Geospatial Analysts and share technical knowledge
• Champion geospatial capability and build internal, cross-government, vendor and industry relationships

Senior Geospatial Advisor

Artificial Intelligence

• Create NZTA’s enterprise Data & AI Governance strategy and target state
• Shape policies, standards, controls and operating models that enable responsible innovation
• Establish clear accountability for data ownership, stewardship and AI oversight
• Embed Māori data sovereignty principles into governance frameworks and decision-making
• Influence major programmes, platforms, digital products and AI-enabled initiatives
• Strengthen governance maturity, assurance, risk management and organisational capability
• Guide the selection and continued improvement of enterprise governance tools
• Work across technology, business, risk, privacy, legal and delivery functions
• Build trusted relationships with senior leaders and create robust, practical and sustainable governance settings

Principal Data and AI Governance Advisor

Risk

• Analyse data, risks and system intelligence to identify emerging issues and inform regulatory priorities, strategy and investment decisions
• Deliver clear, evidence-based insights and advice to support strategic decision-making
• Use systems thinking to turn complex information into actionable insights
• Provide trusted advice that helps shape regulatory priorities and outcomes
• Transform data and intelligence into insights that inform key decisions
• Lead and support mapping of regulatory systems and services across the land transport regulatory system
• Identify risks, gaps, issues, and improvement opportunities
• Prepare strategic risk assessments and insight reporting for senior and executive stakeholders
• Build and maintain relationships across regulatory, transport, and public sector ecosystems
• Support insight sharing, collaborative learning, and evidence-informed practice

Senior Advisor, System Risk, Evidence and Insights

Advisor

• Support planning and delivery of work that helps the regulatory system operate effectively
• Connect priorities, risks, trade-offs and performance information to support better decisions
• Use performance insights to identify trends, risks, issues and opportunities
• Provide clear, practical and evidence-based advice to leaders and operational teams
• Bring people and information together across teams to support joined-up delivery
• Monitor performance against plans and identify where early action may be needed
• Improve planning tools, frameworks and processes so they are useful, consistent and easy to apply
• Support governance, committee, forum, Ministerial, OIA and reporting requirements
• Work closely with operational teams, leaders and stakeholders to strengthen consistency and improve regulatory outcomes

Senior Advisor – Planning, Performance and Improvement

Business Intelligence Analyst

• Lead the business ownership, development, continuous improvement and adoption of Infrastructure Development & Delivery’s performance reporting dashboards
• Provide leadership across reporting products, set priorities, influence stakeholders and shape the use of performance information for governance, investment and delivery decision-making
• Lead the evolution of reporting products and make informed trade-offs regarding investment and effort
• Gather customer needs and translate business requirements into clear, practical dashboard solutions
• Own and manage the dashboard backlog, including prioritisation, enhancement planning and transparent communication of delivery priorities
• Lead improvement initiatives through planning, delivery and adoption using structured and agile approaches
• Set and maintain fit-for-purpose reporting standards, business rules and processes
• Work across business and technical teams to ensure dashboard solutions are useful, sustainable and aligned with customer needs
• Coach and mentor analysts and senior analysts to improve capability, quality and consistency

Principal Analyst – Performance Reporting Products

Compliance

• Shape system-level regulatory interventions and influence high-impact decisions that improve safety outcomes for New Zealanders
• Design system-level regulatory interventions that improve the effectiveness, coherence and safety outcomes of the land transport system
• Provide strategic leadership and expert advice to the Manager Regulatory System Design
• Use data, evidence, insights and analysis to understand regulatory framework and system performance, and complex emerging regulatory risks and issues
• Provide thought leadership and advice on organisation-wide responses to complex and systemic issues and risks
• Influence regulatory practice and decision-making across the organisation and wider regulatory system
• Foster collaboration, good-practice system design and continuous improvement

Principal Advisor, Regulatory System Design

• Lead the organisation-wide implementation and embedding of NZTA’s Te Kete National Standard for project and programme iwi engagement
• Develop the forward work programme, supporting tools and a high-quality change approach
• Strengthen organisational capability to engage and partner effectively with Māori
• Provide trusted strategic advice to senior leaders
• Help incorporate Te Kete into relevant transport standards and guidance
• Measure and report on benefits achieved
• Support NZTA and its contractors to meet legislative and Te Tiriti o Waitangi obligations
• Represent NZTA in hui and kōrero with iwi and hapū
• Provide clear national direction rather than supporting individual infrastructure projects

Partnership Delivery Lead

• Lead regional vehicle compliance operations and deliver effective regulatory outcomes across the land transport system
• Provide strategic and operational leadership aligned with national regulatory frameworks
• Guide a multidisciplinary team and develop high-performing managers and senior regulatory practitioners
• Oversee complex regulatory decisions and drive consistent, fair and defensible regulatory practice
• Balance education, engagement and enforcement approaches to support willing compliance
• Build trusted relationships with industry representatives, iwi, partner agencies and local government
• Represent NZTA as a credible and influential regulator
• Contribute to national compliance priorities and responses to emerging risks
• Identify and manage operational and regulatory risk using evidence and intelligence
• Lead through change, embed new ways of working, and drive continuous improvement
• Oversee budgets and prioritise resources
• Travel from time to time

Regional Manager – Vehicle Compliance

Customer Support

• Provide enterprise-level leadership and strategic direction for NZTA’s complaints management approach
• Develop and implement a coordinated and increasingly centralised enterprise complaints model
• Lead NZTA's Customer Relations (Complaints) function, including people and performance
• Ensure high-quality complaint management and resolution services
• Establish consistent complaint processes, standards, reporting, and governance across NZTA
• Lead the staged transition of complaint management activities into a centralised operating model
• Resolve timely, fair, and effective customer complaints, including complex, sensitive, high-profile, Ombudsman, and Ministerial escalations
• Champion NZTA's Customer Service Standards and promote consistent customer-focused behaviours
• Provide strategic advice and reporting to senior leaders on complaint performance, customer concerns, emerging themes, and organisational risks
• Turn complaint data and customer feedback into enterprise insight, risk intelligence, and organisation-wide improvement action
• Drive continuous improvement, smarter ways of working, and efficient resource use
• Lead teams through frequent change while maintaining service quality and morale

Customer Relations Manager

General Counsel

• Provide trusted governance support to NZ Transport Agency Waka Kotahi
• Lead the end-to-end planning and coordination of Board and Committee activity
• Maintain governance systems, frameworks and records
• Coordinate Board calendars and agendas
• Produce accurate, timely and high-quality Board papers and meeting packs
• Work with people across the organisation to ensure governance requirements, standards and deadlines are understood and met
• Act as a key connection between the Board, Executive Leadership Team and wider organisation
• Build trusted relationships and manage competing priorities
• Contribute to effective, compliant and continuously improving governance practices
• Identify opportunities to simplify processes and deliver governance support in smarter and more efficient ways