Enterprise Architect – Customer and Digital

NZ Transport Agency Waka Kotahi

. Own the architecture direction for the Customer and Digital technology domains .

Posted 11/1/2026full-timeWellington • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise architecture, technology strategy development, and customer engagement platforms, while effectively balancing strategic direction with practical delivery needs. Strong capabilities in stakeholder engagement, systems thinking, and translating complex technology concepts into actionable guidance are essential.

Highest-signal resume keywords

Enterprise ArchitectureTechnology Strategy DevelopmentCustomer Engagement PlatformsStakeholder EngagementSystems Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureArchitecture RoadmapsIntegration PatternsDigital ServicesWeb EcosystemsMobile EcosystemsTechnology StandardsSimplificationStandardisationPlatform Reuse

Soft Skills

Influencing SkillsCommunication SkillsCollaboration SkillsRelationship-Building SkillsProblem-Solving Capabilities

Industry Keywords

Customer-Centred Digital ExperiencesTe Ao MāoriTikangaTe Reo MāoriTe Tiriti o Waitangi

About the role

Key responsibilities & impact

Own the architecture direction for the Customer and Digital technology domains
Develop target states, domain roadmaps and strategic technology guidance
Shape the evolution of customer experience platforms, digital channels and enabling capabilities
Influence technology investment, platform decisions and strategic priorities
Provide architectural direction to support digital product and service delivery
Identify opportunities for simplification, consistency, standardisation and reuse
Guide technology standards and architecture practices across the domains
Partner with product managers, delivery leaders, solution architects and technology teams
Align immediate delivery decisions with long-term strategic outcomes
Manage cross-domain dependencies, technology risks and strategic opportunities
Establish strategic technology direction and architectural frameworks for modern, consistent, customer-centred digital experiences
Work across architecture, product, delivery and technology communities to shape platforms and capabilities supporting customer-focused digital products and services

Requirements

What you’ll need

Significant experience in enterprise, solution or technology architecture
Experience developing technology strategies, target states and architecture roadmaps
Strong knowledge of customer engagement platforms, digital services, web and mobile ecosystems, integration patterns and enabling technologies
Experience working across complex product, platform and delivery environments
Strong stakeholder engagement and influencing skills
Ability to balance long-term strategic direction with practical delivery needs
Experience identifying opportunities for simplification, standardisation and platform reuse
Strong systems thinking, analysis and problem-solving capabilities
Ability to translate complex technology concepts into clear, actionable guidance
Excellent communication, collaboration and relationship-building skills
Knowledge of, or willingness to develop an understanding of, Te Ao Māori and promote tikanga and Te Reo Māori
Knowledge of, or willingness to develop an appreciation of, Te Tiriti o Waitangi and its application within the public service
Legal right to live and work in New Zealand
CV and cover letter required

Benefits

Comp & perks

Flexible working arrangements that support work-life balance
Five weeks annual leave
Income Protection and Critical Illness Insurance for permanent employees
Professional development and career growth opportunities
A collaborative and inclusive culture committed to delivering meaningful outcomes for New Zealanders