IT Operations Lead

Oaktree Education

. Administer Google Workspace, including provisioning, deprovisioning, permissions and groups .

Posted 9/30/2026full-timeCape Town • South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Google Workspace administration, including permissions and access rights, while providing first-line support for technology issues. Proficient in hardware and AV installation, with a strong focus on classroom technology readiness and collaboration with external vendors.

Highest-signal resume keywords

Google Workspace AdministrationHardware InstallationClassroom Technology SupportIT CertificationVendor Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Google WorkspaceAV InstallationDevice SetupTroubleshooting2FA EnforcementEndpoint ProtectionData-Handling HygieneField TestingDocumentationCabling

Soft Skills

Independent OperationProblem SolvingCommunicationCollaborationUpskilling

Tools & Technologies

Classroom TechnologyNetwork Connectivity ToolsEndpoint Protection SoftwareDocumentation ToolsField Testing Equipment

Certifications & Qualifications

IT CertificationMatric CertificateDegree CertificateValid Driver's Licence

Industry Keywords

EducationLow-Bandwidth EnvironmentsDevSecOpsTechnology Stack ManagementBYOD Policy

About the role

Key responsibilities & impact

Administer Google Workspace, including provisioning, deprovisioning, permissions and groups
Manage the technology stack, subscriptions, approvals, renewals and spend visibility
Manage platform permissions and access rights
Implement BYOD-appropriate internal device policy
Support internal security through 2FA enforcement, endpoint protection and data-handling hygiene
Provide first-line support and second-line troubleshooting for internal technology issues
Track issues through to completion and escalate deeper platform or infrastructure issues
Manage IT-related contractors and vendors and source new vendors as required
Act as operational point of contact for the external development/platform team
Roll out and troubleshoot classroom technology on site
Track installations and maintain site logs and documentation
Coordinate with WCED IT and connectivity/internet vendors on school network issues
Field-test new deployment approaches and technology
Own the feedback loop by observing, testing, improving and documenting
Manage school installation rollouts and additional classroom installs
Coordinate device setup with internal support and contractors
Drive classroom readiness ahead of the January program start
Provide on-site support during the start of the school year
Upskill field agents on basic troubleshooting
Potentially work with the IT Strategist to define the ongoing DevSecOps interface and cadence
Report to the Head of Operations

Requirements

What you’ll need

IT certification or equivalent hands-on experience
Hands-on experience with hardware or AV installation, including cabling, mounting, device setup and configuration
Own vehicle
Valid driver's licence
Comfortable travelling independently to schools across a range of areas, including townships, as part of regular fieldwork
Comfortable operating independently without a dedicated IT function
Proficient at performing classroom tech installations independently rather than learning on the job
Experience in education or low-bandwidth environments
Experience working alongside an outsourced development/engineering function
Interest, aptitude or experience in DevSecOps is a plus
Application process requires a Matric certificate, Degree certificate and CV

Benefits

Comp & perks

Competitive market-related salary
Travel reimbursed at the SARS prescribed rate
Hardware/equipment and workplace support implied through the role's school technology deployment responsibilities