Oaktree Education

General

• Coordinate school onboarding, classroom equipment setup, teacher allocations, and onboarding documentation
• Provide basic technology setup and first-line technical support to teachers
• Train and support teachers in using equipment and the Huddle platform
• Help teachers create class codes and onboard learners
• Log technical issues through appropriate support channels
• Build relationships with teachers and school leadership
• Support consistent and effective use of Huddle video and workbook resources
• Maintain accurate school and teacher profiles and record school-level challenges
• Review and update shared tracking tools daily
• Identify and escalate issues according to established procedures
• Capture and share school feedback on products and technology
• Coordinate learner workbook distribution
• Replace basic equipment and maintain the equipment register
• Schedule and conduct workbook reviews and classroom observations
• Distribute and follow up on forms and surveys
• Capture attendance registers for extracurricular programmes
• Collect academic data, including assessment results, matric results, Grade 10 Maths uptake, and WCED mark schedules
• Follow up on outstanding school, teacher, and learner data, including POPIA forms
• Manage school-level assessment logistics and day-of readiness
• Obtain school timetables and coordinate Huddle staff visits
• Prepare schools for funder and partner visits
• Share regular updates on onboarding, data collection, and programme delivery
• Collaborate with operations, training, and academic product teams

School Success Coordinator

Operations

• Administer Google Workspace, including provisioning, deprovisioning, permissions and groups
• Manage the technology stack, subscriptions, approvals, renewals and spend visibility
• Manage platform permissions and access rights
• Implement BYOD-appropriate internal device policy
• Support internal security through 2FA enforcement, endpoint protection and data-handling hygiene
• Provide first-line support and second-line troubleshooting for internal technology issues
• Track issues through to completion and escalate deeper platform or infrastructure issues
• Manage IT-related contractors and vendors and source new vendors as required
• Act as operational point of contact for the external development/platform team
• Roll out and troubleshoot classroom technology on site
• Track installations and maintain site logs and documentation
• Coordinate with WCED IT and connectivity/internet vendors on school network issues
• Field-test new deployment approaches and technology
• Own the feedback loop by observing, testing, improving and documenting
• Manage school installation rollouts and additional classroom installs
• Coordinate device setup with internal support and contractors
• Drive classroom readiness ahead of the January program start
• Provide on-site support during the start of the school year
• Upskill field agents on basic troubleshooting
• Potentially work with the IT Strategist to define the ongoing DevSecOps interface and cadence
• Report to the Head of Operations

School Success Coordinator

IT Operations Lead