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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relations and technical support, with a strong focus on compliance and operational workflows. Proficient in using CRM tools and ticketing systems to enhance customer satisfaction and manage inquiries effectively.
Highest-signal resume keywords
Client-Facing ExperienceFluent EnglishProficiency in German, French, Spanish, or PolishSalesforce ExperienceKnowledge of Financial Markets
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsPositive AttitudeWillingness to Learn
Tools & Technologies
SalesforceZendesk
Certifications & Qualifications
Active Business Registration
Industry Keywords
Client RelationsTechnical SupportComplianceOperational WorkflowsTradingFinancial Markets
About the role
Key responsibilities & impact- Inform clients about OANDA's products and explain how to use them through live chat, phone, email, and digital platforms
- Provide troubleshooting assistance and resolve technical or procedural queries about platform access, trading tools, and account processes
- Maintain working knowledge of OANDA's products and services
- Manage and resolve standard cases using CRM tools such as Salesforce
- Maintain accurate documentation in ticketing systems and ensure a clear audit trail
- Follow operational workflows and regulatory standards for compliance and risk mitigation
- Participate in operational briefings, training, and knowledge transfer sessions
- Promote positive client relations and support customer satisfaction
- Help reduce attrition and ensure timely processing of account openings and funding requests
Requirements
What you’ll need- Previous experience in client-facing roles
- Active business registration, or willingness to establish one, to operate as an independent contractor in the country of residence
- Fluent English
- Native or fluent proficiency in at least one of German, French, Spanish, or Polish
- Excellent communication skills and positive attitude
- Willingness to learn and gain knowledge about product and service changes
- Experience with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk (nice to have)
- Prior exposure to trading, financial markets, or trading-related client inquiries (nice to have)
Benefits
Comp & perks- Fully remote work arrangement
- Flexible scheduling and coverage during weekends/holidays on a rotational basis
- Training and knowledge transfer sessions
- Inclusive and accessible work environment
- Accommodation during the recruitment and selection process, if required