OANDA

Customer Support

• Inform clients about OANDA's products and explain how to use them through live chat, phone, email, and digital platforms
• Provide troubleshooting assistance and resolve technical or procedural queries about platform access, trading tools, and account processes
• Maintain working knowledge of OANDA's products and services
• Manage and resolve standard cases using CRM tools such as Salesforce
• Maintain accurate documentation in ticketing systems and ensure a clear audit trail
• Follow operational workflows and regulatory standards for compliance and risk mitigation
• Participate in operational briefings, training, and knowledge transfer sessions
• Promote positive client relations and support customer satisfaction
• Help reduce attrition and ensure timely processing of account openings and funding requests

Customer Experience Agent, Europe