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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client engagement and support, with a strong understanding of trading and financial instruments. Proficient in using CRM tools and maintaining compliance with operational workflows.
Highest-signal resume keywords
Client-Facing ExperienceKnowledge Of Trading InstrumentsSalesforce ProficiencyFluent In English And MandarinOperational Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Trading KnowledgeMarket MechanicsCRM ToolsTechnical TroubleshootingDocumentation Management
Soft Skills
Excellent Communication SkillsPositive AttitudeCustomer Service Orientation
Tools & Technologies
SalesforceZendeskVirtual Desktop Infrastructure
Certifications & Qualifications
Active Business Registration
Industry Keywords
ForexCFDsCommoditiesIndicesLeverageMargin CallsOrder TypesSpread
About the role
Key responsibilities & impact- Inform clients about OANDA's products and explain how to use them through live chat, phone, email, and digital platforms
- Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes
- Maintain working knowledge of OANDA's complete product and service offering
- Manage and resolve standard cases using CRM tools such as Salesforce
- Maintain accurate documentation in ticketing systems to ensure a clear audit trail
- Follow operational workflows and regulatory standards for compliance and risk mitigation
- Participate in operational briefings, training, and knowledge transfer sessions
- Promote positive client relations and provide helpful customer service
Requirements
What you’ll need- Previous experience in client-facing roles
- Hands-on knowledge of trading and financial instruments, including Forex, CFDs, Commodities, and Indices
- Knowledge of market mechanics, including leverage, margin calls, order types, and spread
- Active business registration, or willingness to establish one, to operate as an independent contractor in the country of residence
- Fluent English and native Mandarin
- Readiness to work Singapore business hours, typically 8:00 AM–5:00 PM
- Excellent communication skills and positive attitude
- Capability to use a personal device to access systems via Virtual Desktop Infrastructure (VDI)
- Experience with Salesforce and/or Zendesk is nice to have
- Willingness to work weekends/holidays on a rotational basis is nice to have
Benefits
Comp & perks- Fully remote work arrangement
- Flexible scheduling
- Training and knowledge transfer sessions
- Opportunity to work with a global team
- Rotational weekend/holiday coverage flexibility