Director of Customer Onboarding

Ob Hospitalist Group

. Lead end-to-end customer onboarding and implementation for Obtelecare telehealth Maternal-Fetal Medicine programs .

Posted 10/1/2026full-timeRemote • United StatesLead💰 $135,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer onboarding and implementation processes within telehealth and maternal-fetal medicine, ensuring effective stakeholder communication and operational readiness. Proficient in project leadership, strategic planning, and performance tracking to enhance client satisfaction and service delivery.

Highest-signal resume keywords

Customer Onboarding ManagementHealthcare Implementation ExperienceProject LeadershipStakeholder ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk ManagementImplementation PlanningWorkflow IntegrationMetrics Tracking

Soft Skills

Strategic ThinkingNegotiationCommunication SkillsPresentation Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Maternal-Fetal MedicineWomen's HealthObstetricsNeonatal CareHealthcare Regulations

About the role

Key responsibilities & impact

Lead end-to-end customer onboarding and implementation for Obtelecare telehealth Maternal-Fetal Medicine programs
Build trusted relationships with executive, clinical, operational, and physician stakeholders
Create and manage implementation plans, timelines, milestones, risk mitigation strategies, and go-live readiness activities
Coordinate telehealth technology deployment, clinical workflow integration, provider scheduling, credentialing, privileging, and operational preparation
Translate current-state maternal care workflows into effective future-state virtual MFM service models
Lead recurring implementation meetings and deliver executive-level updates to internal and external stakeholders
Track onboarding metrics, implementation performance, and customer satisfaction to improve efficiency, scalability, and outcomes
Ensure a smooth transition from implementation to ongoing client success and operational support after go-live

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, or a related field
At least 3 years of experience managing complex customer onboarding, healthcare implementation, or comparable healthcare or medical services initiatives
Strong project leadership, strategic thinking, stakeholder management, negotiation, process improvement, and risk management capabilities
Excellent written, verbal, and presentation skills
Ability to communicate effectively across hospital, medical staff, executive, patient, government, and community audiences
Ability to thrive in a fast-paced, cross-functional environment while operating effectively as an individual contributor
Preferred experience in Maternal-Fetal Medicine, women’s health, obstetrics, neonatal, perinatal, or broader maternal healthcare
Physician practice management or obstetrical services experience preferred
Knowledge of medical terminology and applicable state and federal healthcare regulations
Strong proficiency with Microsoft Word, Excel, and PowerPoint

Benefits

Comp & perks

15% annual bonus
A mission based company with an amazing company culture
Paid time off & holidays
Medical, dental, and vision insurance
Health Savings Account with employer contribution
Flexible Spending Account options
Employer Paid Basic Life and AD&D Insurance
Employer Paid Short- and Long-Term Disability
Optional Short Term Disability Buy-up plan
Paid Parental Leave
401(k) Savings Plan with match
Legal Plan & Identity Theft Services
Mental health support and resources