Director of Customer Onboarding

Ob Hospitalist Group

. Lead day-to-day onboarding and implementation activities for assigned customer programs .

Posted 10/5/2026full-timeRemote • United StatesLead💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer onboarding and implementation initiatives, with a strong focus on process improvement, risk management, and customer satisfaction. Possesses advanced communication and strategic thinking skills to effectively manage relationships and drive operational success.

Highest-signal resume keywords

Customer Onboarding LeadershipImplementation ManagementProcess ImprovementRisk ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Process ImprovementKPI Tracking and ReportingOperational ExecutionHealthcare Regulations KnowledgeMedical Terminology

Soft Skills

Strategic ThinkingCommunication SkillsPresentation SkillsNegotiation Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

HealthcareMedical ServicesPhysician Practice ManagementClinical Operations

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead day-to-day onboarding and implementation activities for assigned customer programs
Serve as the primary customer point of contact throughout the onboarding lifecycle
Articulate and reinforce the organization’s value proposition during implementation
Collaborate with cross-functional partners to reduce Time to Onboard and improve customer satisfaction
Identify, manage, and escalate implementation risks and issues
Lead contract discussions and maintain strong customer relationships
Drive onboarding process improvements and adherence to best practices
Provide weekly program status updates to senior leadership
Transition customers from onboarding to steady-state operations before and after Go-Live
Track, evaluate, and report KPIs related to onboarding efficiency and customer satisfaction
Act as a trusted advisor for client concerns, feedback, and long-term partnership development

Requirements

What you’ll need

3+ years of experience leading complex customer onboarding, implementation, or client delivery initiatives
Proven success managing customer relationships in a fast-paced, matrixed environment
Strong strategic thinking skills with the ability to operate independently
Excellent communication, presentation, and negotiation skills
Experience with process improvement, risk management, and operational execution
Bachelor’s degree in Business, Healthcare Administration, or a related field
Master’s degree in a related discipline preferred
Experience in healthcare, medical services, or physician practice management preferred
Obstetrical or clinical operations experience preferred
Knowledge of healthcare regulations and medical terminology preferred
Advanced proficiency in Microsoft Word, Excel, and PowerPoint preferred

Benefits

Comp & perks

Paid time off and holidays
Medical, dental, and vision insurance
Health Savings Account with employer contribution
Flexible Spending Account options
Employer-paid Basic Life and AD&D Insurance
Employer-paid short- and long-term disability
Optional short-term disability buy-up plan
Paid parental leave
401(k) Savings Plan with match
Legal Plan and Identity Theft Services
Mental health support and resources
Mission-based company culture