Warranty & Customer Service Specialist

Oberalp Group

. Provide warranty and customer service to dealers and consumers .

Posted 9/17/2026full-timeBoulder • Colorado • United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty processing, customer service, and technical support for ski and outdoor products. Proficient in managing warranty returns, utilizing ERP systems, and maintaining strong communication with customers and internal teams.

Highest-signal resume keywords

Warranty ProcessingSki Boot And Binding RepairCustomer ServiceERP System ProficiencyTechnical Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty Returns ProcessingSki Binding MountingTechnical Problem SolvingProduct InspectionOrder Management

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeam CollaborationTime ManagementSelf-Motivation

Tools & Technologies

ZendeskMicrosoft Navision ERPMicrosoft Office

Industry Keywords

Ski IndustryOutdoor IndustryCustomer Service ExperienceRetail ExperienceMountain Sports Passion

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide warranty and customer service to dealers and consumers
Receive, evaluate, repair or replace, and process warranty returns
Communicate with warranty customers and retailers through Zendesk, phone, email, and in person
Ship and process warranty parts orders
Track and report warranty trends and replacement part needs
Contribute technical expertise to product retrofit or inspection projects, including possible independent travel to the warehouse
Serve as an internal technical resource for customer service and sales teams
Maintain an organized and clean warranty area
Suggest and implement process and capability improvements
Minimize warranty costs while maintaining high service levels
Build and maintain winter and summer demo fleets, including ordering, mounting, marking, preparation, shipment, and returns
Answer high-volume Zendesk tickets, emails, and phone calls
Answer questions about products, brands, and the company
Process consumer and professional purchase orders and returns in the ERP system
Release orders to the warehouse for shipment
Coordinate with Accounting, Ecommerce, warehouse, Sales, Operations, and other departments to resolve order and return issues
Support pro purchase programs and shipping tasks
Proactively resolve customer problems
Execute assigned projects and tasks
Attend and assist at tradeshows, sales meetings, sample sales, and other events
Learn, present, and serve as a technical expert on Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products
Demonstrate proficiency with computer systems and Microsoft Navision ERP
Communicate frequently with customers, sales representatives, sales management, accounting, warehouse, and operational divisions
Report to the Customer Service Manager

Requirements

What you’ll need

Two to four years of customer service and/or retail experience, preferably in the ski or outdoor industries
Experience as a ski technician is a plus
Ability to understand the mechanical aspects and parts of products and fix them completely and satisfactorily
Specific hands-on experience servicing and repairing ski boots and bindings is required
Proficient in mounting ski bindings to skis
Excellent written and verbal communication skills and strong interpersonal skills
Ability to establish strong professional working relationships
Ability to work in a team environment
Ability to work independently, take initiative, and make sound decisions
Effective time management, prioritization, and self-motivation
Strong organizational and computer skills, including Microsoft Office and general computer proficiency
Passion for success, positive attitude, problem-solving ability, and strong work ethic
Flexibility and willingness to help in a team environment
Love of the outdoors; passion for mountain sports is a plus
Bachelor’s degree preferred
Some ERP or equivalent experience preferred