Oberalp Group

Software Engineer

• Translate design concepts and product requirements into detailed technical information within the PLM system
• Ensure data accuracy and timely updates
• Support product development from concept to salesman sample
• Maintain complete and organized development records for assigned styles
• Manage prototypes and samples, ensuring quality, fit consistency, and adherence to timelines
• Collaborate with pattern makers and suppliers on construction requirements and product reviews
• Work with garment manufacturers across different regions and support supplier visits when required
• Support fit sessions, product evaluations, and field and washing tests
• Monitor development timelines and follow up on key milestones
• Collaborate with Product Management and Design teams throughout collection creation
• Contribute to improvements in product construction, fit, functionality, and quality

Junior Product Developer – Apparel

• Translate design concepts and product requirements into detailed technical information within the PLM system
• Ensure data accuracy and timely updates
• Support product development from concept to salesman sample
• Maintain complete and organized development records for assigned styles
• Manage prototypes and samples, ensuring quality, fit consistency, and adherence to development timelines
• Collaborate with pattern makers and suppliers on construction requirements and product reviews
• Work with garment manufacturers across different regions and support supplier visits
• Support fit sessions, product evaluations, and testing activities, including field and washing tests
• Monitor development timelines and follow up on key milestones
• Collaborate with Product Management and Design teams throughout collection creation
• Contribute to improving product construction, fit, functionality, and quality

• Translate design concepts and product requirements into detailed technical information within the PLM system, ensuring data accuracy and timely updates
• Support product development activities from concept to salesman sample, maintaining complete and organized development records for assigned styles
• Manage prototypes and samples, ensuring quality, fit consistency, and adherence to development timelines
• Collaborate with pattern makers and suppliers to communicate construction requirements and support product reviews throughout the development and sampling process
• Work closely with garment manufacturers across different regions, supporting development activities and supplier visits when required
• Support fit sessions, product evaluations, and testing activities, including field and washing tests
• Monitor development timelines and follow up on key development milestones
• Collaborate with Product Management and Design teams throughout the collection creation process, contributing to continuous improvement of product construction, fit, functionality, and quality

Junior Product Developer, Apparel

Customer Support

• Provide exceptional warranty and customer service to wholesale dealers, consumers, and retailers
• Receive, evaluate, repair or replace, and process warranty returns
• Communicate with warranty customers and retailers through Zendesk, phone, email, and in-person interactions
• Ship and process warranty parts orders accurately and on time
• Track and report warranty trends and replacement part needs
• Contribute to product retrofit or inspection projects, including possible independent travel to the warehouse
• Serve as an internal technical resource for customer service and sales teams
• Maintain an organized and clean warranty area
• Suggest and implement warranty process and capability improvements
• Minimize warranty costs while maintaining a high level of service
• Build and maintain winter and summer demo fleets of test products
• Answer high-volume Zendesk tickets, emails, and phone calls
• Answer questions about products, brands, and company
• Process consumer and professional purchase orders and returns in the ERP system
• Release orders to the warehouse for shipment
• Coordinate with Accounting, Ecommerce, warehouse, Sales, Operations, and other departments to resolve issues
• Proactively resolve customer problems
• Attend and assist at tradeshows, sales meetings, sample sales, and other events
• Learn, present, and serve as a technical expert on Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products
• Use ERP systems and software, including Microsoft Navision
• Execute assigned projects and tasks
• Report to the Customer Service Manager

Warranty & Customer Service Specialist

• Provide warranty and customer service to dealers and consumers
• Receive, evaluate, repair or replace, and process warranty returns
• Communicate with warranty customers and retailers through Zendesk, phone, email, and in person
• Ship and process warranty parts orders
• Track and report warranty trends and replacement part needs
• Contribute technical expertise to product retrofit or inspection projects, including possible independent travel to the warehouse
• Serve as an internal technical resource for customer service and sales teams
• Maintain an organized and clean warranty area
• Suggest and implement process and capability improvements
• Minimize warranty costs while maintaining high service levels
• Build and maintain winter and summer demo fleets, including ordering, mounting, marking, preparation, shipment, and returns
• Answer high-volume Zendesk tickets, emails, and phone calls
• Answer questions about products, brands, and the company
• Process consumer and professional purchase orders and returns in the ERP system
• Release orders to the warehouse for shipment
• Coordinate with Accounting, Ecommerce, warehouse, Sales, Operations, and other departments to resolve order and return issues
• Support pro purchase programs and shipping tasks
• Proactively resolve customer problems
• Execute assigned projects and tasks
• Attend and assist at tradeshows, sales meetings, sample sales, and other events
• Learn, present, and serve as a technical expert on Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products
• Demonstrate proficiency with computer systems and Microsoft Navision ERP
• Communicate frequently with customers, sales representatives, sales management, accounting, warehouse, and operational divisions
• Report to the Customer Service Manager

• Provide warranty and customer service support to wholesale dealers and consumers
• Receive, evaluate, repair or replace, and process warranty returns
• Communicate with warranty customers and retailers through Zendesk, phone, email, and in-person interactions
• Ship and process warranty parts orders accurately and on time
• Track and report warranty trends and replacement-part needs
• Serve as a technical contributor on product retrofit or inspection projects
• Act as an internal technical resource for customer service and sales teams
• Maintain an organized and clean warranty area
• Suggest and implement warranty-process and capability improvements
• Minimize warranty costs while maintaining a high service level
• Build and maintain winter and summer demo fleets, including ordering, mounting, marking, preparation, shipment, and returns
• Answer high-volume Zendesk tickets, emails, and phone calls
• Answer questions about products, brands, and the company
• Process consumer and professional purchase orders and returns in the ERP system
• Release orders to the warehouse for shipment
• Coordinate with Accounting, Ecommerce, warehouse, Sales, Operations, and other departments to resolve customer issues
• Proactively resolve customer problems
• Execute assigned projects and tasks
• Attend and assist at tradeshows, sales meetings, sample sales, and other events
• Learn, present, and serve as a technical expert on Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products
• Report to the Customer Service Manager