Warranty & Customer Service Specialist

Oberalp Group

. Provide exceptional warranty and customer service to wholesale dealers, consumers, and retailers .

Posted 9/17/2026full-timeBoulder • Colorado • United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty processing, customer service, and technical support for ski and outdoor products. Proficient in ERP systems and effective communication, with a strong focus on problem-solving and organizational skills.

Highest-signal resume keywords

Warranty ProcessingCustomer ServiceSki Boot and Binding RepairERP System ProficiencyTechnical Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty Returns ProcessingSki Binding MountingProduct InspectionOrder ProcessingWarranty Cost Management

Soft Skills

Excellent Communication SkillsTeam CollaborationProblem-SolvingTime ManagementPositive Attitude

Tools & Technologies

ZendeskMicrosoft NavisionMicrosoft Office

Industry Keywords

Ski IndustryOutdoor IndustryCustomer WarrantyTechnical ResourceDemo Fleet Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide exceptional warranty and customer service to wholesale dealers, consumers, and retailers
Receive, evaluate, repair or replace, and process warranty returns
Communicate with warranty customers and retailers through Zendesk, phone, email, and in-person interactions
Ship and process warranty parts orders accurately and on time
Track and report warranty trends and replacement part needs
Contribute to product retrofit or inspection projects, including possible independent travel to the warehouse
Serve as an internal technical resource for customer service and sales teams
Maintain an organized and clean warranty area
Suggest and implement warranty process and capability improvements
Minimize warranty costs while maintaining a high level of service
Build and maintain winter and summer demo fleets of test products
Answer high-volume Zendesk tickets, emails, and phone calls
Answer questions about products, brands, and company
Process consumer and professional purchase orders and returns in the ERP system
Release orders to the warehouse for shipment
Coordinate with Accounting, Ecommerce, warehouse, Sales, Operations, and other departments to resolve issues
Proactively resolve customer problems
Attend and assist at tradeshows, sales meetings, sample sales, and other events
Learn, present, and serve as a technical expert on Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products
Use ERP systems and software, including Microsoft Navision
Execute assigned projects and tasks
Report to the Customer Service Manager

Requirements

What you’ll need

Two to four years of customer service and/or retail experience, preferably in the ski or outdoor industries
Experience as a ski technician is a plus
Specific hands-on experience with servicing and repairing ski boots and bindings is required
Proficient in mounting ski bindings to skis
Excellent written and verbal communication skills and strong interpersonal skills
Ability to work in a team environment
Ability to work independently, take initiative, and make sound decisions
Effective time management skills, including the ability to work efficiently, prioritize projects, and be self-motivated
Strong organizational and computer skills, including Microsoft Office and general computer proficiency
A passion for success, a positive attitude, an ability to solve problems, and a strong work ethic
Flexibility and a willingness to help in any way possible are needed in our team environment
Love of the outdoors
Bachelor's degree preferred
Some ERP or equivalent experience preferred