Warranty & Customer Service Specialist

Oberalp Group

. Provide warranty and customer service support to wholesale dealers and consumers .

Posted 9/17/2026full-timeBoulder • Colorado • United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty and customer service support, with a strong focus on technical knowledge of ski products and effective communication skills. Capable of managing warranty processes, resolving customer issues, and collaborating across departments to enhance service delivery.

Highest-signal resume keywords

Warranty SupportSki Boot And Binding RepairZendesk ProficiencyCustomer Service ExperienceTechnical Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty ProcessingSki Binding MountingMechanical UnderstandingProduct InspectionERP System ProficiencyOrder ManagementTechnical TroubleshootingParts OrderingData ReportingProject Execution

Soft Skills

Excellent CommunicationInterpersonal SkillsTeam CollaborationProblem-Solving AbilityTime Management

Tools & Technologies

ZendeskMicrosoft OfficeERP Systems

Industry Keywords

Ski IndustryOutdoor SportsCustomer ServiceRetail ExperienceTechnical Expertise

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide warranty and customer service support to wholesale dealers and consumers
Receive, evaluate, repair or replace, and process warranty returns
Communicate with warranty customers and retailers through Zendesk, phone, email, and in-person interactions
Ship and process warranty parts orders accurately and on time
Track and report warranty trends and replacement-part needs
Serve as a technical contributor on product retrofit or inspection projects
Act as an internal technical resource for customer service and sales teams
Maintain an organized and clean warranty area
Suggest and implement warranty-process and capability improvements
Minimize warranty costs while maintaining a high service level
Build and maintain winter and summer demo fleets, including ordering, mounting, marking, preparation, shipment, and returns
Answer high-volume Zendesk tickets, emails, and phone calls
Answer questions about products, brands, and the company
Process consumer and professional purchase orders and returns in the ERP system
Release orders to the warehouse for shipment
Coordinate with Accounting, Ecommerce, warehouse, Sales, Operations, and other departments to resolve customer issues
Proactively resolve customer problems
Execute assigned projects and tasks
Attend and assist at tradeshows, sales meetings, sample sales, and other events
Learn, present, and serve as a technical expert on Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products
Report to the Customer Service Manager

Requirements

What you’ll need

Bachelor’s degree preferred
Two to four years of customer service and/or retail experience, preferably in the ski or outdoor industries
Experience as a ski technician is a plus
Proficiency in understanding the mechanical aspects and parts of products and ability to fix them completely and satisfactorily
Specific hands-on experience servicing and repairing ski boots and bindings is required
Proficient in mounting ski bindings to skis
Excellent written and verbal communication skills and strong interpersonal skills
Ability to establish strong professional working relationships
Ability to work in a team environment
Ability to work independently, take initiative, and make sound decisions
Effective time management skills, including prioritization and self-motivation
Strong organizational and computer skills, including Microsoft Office and general computer proficiency
Passion for success, positive attitude, problem-solving ability, and strong work ethic
Flexibility and willingness to help in a team environment
Love of the outdoors; passion for mountain sports such as backcountry skiing, climbing/mountaineering, and/or trail running is a plus
Willingness to independently travel to the warehouse on a project basis when needed