Field Trainer, Dairy Stores

Oberweis Dairy

. Gather established standard operating procedures from operations leaders and general managers and confirm how tasks should be performed .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $78,000 - $91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multi-unit training and operations management, with a strong focus on developing training materials, coaching teams, and improving store performance. Proficient in using AI tools for content creation and maintaining training libraries while ensuring compliance with established procedures.

Highest-signal resume keywords

Multi-Unit Training ExperienceSOP Documentation and CreationCoaching and Facilitation SkillsProficient in Microsoft Excel, PowerPoint, Outlook, and WordServSafe Manager Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SOP DocumentationJob Aid CreationTraining DevelopmentData AnalysisTraining Performance ReportingChecklists VerificationTraining Effectiveness ObservationTeam Member DevelopmentOperational SupportShift Lead Experience

Soft Skills

Strong JudgmentDetail-OrientedOrganizational SkillsFlexibilityProfessionalism

Tools & Technologies

AI ToolsLearning Management System (LMS)Tablet Usage

Certifications & Qualifications

ServSafe Manager CertificationValid Driver’s License

Industry Keywords

Multi-Unit OperationsQuick-ServiceFast-CasualFood ServiceDairy Stores

About the role

Key responsibilities & impact

Gather established standard operating procedures from operations leaders and general managers and confirm how tasks should be performed
Use AI tools in Oberweis University to turn SOPs into mobile-friendly step-by-step guides, checklists, job aids, and knowledge checks
Review AI-generated content for accuracy and obtain operations leader confirmation
Lead train-the-trainer sessions for certified store trainers
Update training when SOPs change and distribute updates quickly
Maintain the SOP training library in Oberweis University and track assignments and completions for every store
Drive results through team member training, manager training, and employee development
Visit every Oberweis store regularly, observe shifts, and document training effectiveness and operational support needs
Use checklists to verify employees apply training, including Scoop Certification skills checks
Observe and coach hospitality behaviors through Sweeten Their Day
Coach teams on the spot and follow up during subsequent visits
Help select and certify training stores
Support new store openings, product launches, and limited-time offers
Help general managers identify and develop team members for shift lead and management roles
Partner with operations leaders and general managers to improve store performance through training
Track store audits, guest feedback, scorecards, and LMS completions to determine priorities
Report training performance, trends, and stores needing additional support
Share field observations to improve ineffective training
Partner with HR and recruiting on development plans supporting internal promotion

Requirements

What you’ll need

3+ years of multi-unit training experience, including leading group train-the-trainer sessions and delivering on-demand training as store needs come up
Experience documenting procedures, writing SOPs, or creating job aids and checklists
3+ years of operations experience in multi-unit quick-service, fast-casual, food service, or dairy stores, including time as a shift lead, assistant manager, or general manager
Strong coaching and facilitation skills on a busy store floor
Sound judgment and comfort using data to make decisions
Ability to spot problems, set goals, and turn plans into action
Detail-oriented and organized; ability to juggle changing priorities and plan routes and visits across four states
Ability to work independently and as part of a team
High standards of conduct and professionalism
Proficient in Microsoft Excel, PowerPoint, Outlook, and Word
Comfortable using a tablet and an LMS
Comfort using AI tools to create training content, with judgment to check their output
Flexibility to work early mornings, evenings, and some weekends
Valid driver’s license and reliable transportation
Ability to travel overnight up to 75% of the time
Nice to have: experience leading training for new store openings in new markets, a bachelor’s degree in a related field, ServSafe Manager certification, or experience in ice cream, dairy, or quick-service food
Ability to stand, walk, bend, and lift up to 25 pounds
Ability to work indoors and outdoors in varied temperatures, including freezers
Ability to work with food products and common allergens, commercial equipment, and cleaning products requiring personal protective equipment

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
401(k)
Paid time off
Chance to help build a training function from the ground up at a brand people love