Customer Success Manager

Obrela Security Industries

. Lead customer onboarding projects for Managed Security Services from kick-off and scoping through log source integration, go-live and transition into Business-as-Usual .

Posted 10/17/2026full-timeDubai • United Arab EmiratesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding for Managed Security Services, with a strong focus on project management, cyber security knowledge, and effective communication. Capable of building trusted relationships and managing customer expectations while collaborating with cross-functional teams.

Highest-signal resume keywords

Project Management ExperienceCyber Security KnowledgeCustomer Communication SkillsExperience with SIEM PlatformsBachelor's Degree in Related Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk TrackingStakeholder CoordinationCyber Security ConceptsLog Source IntegrationService DeliveryTechnical Account ManagementData Reporting ToolsCustomer Success ToolsIT Environments

Soft Skills

Strong OrganizationRelationship BuildingExpectation ManagementCalm Conflict ResolutionEffective Collaboration

Tools & Technologies

Microsoft SentinelSplunkQRadarMicrosoft Azure SecurityHubSpotSalesforcePendoPower BI

Certifications & Qualifications

PMPCAPMPRINCE2Agile/ScrumSecurity+CISMCISSPCEHGCIHMicrosoft SC-200

Industry Keywords

Managed Security ServicesCustomer SuccessService DeliveryCyber SecurityITILMENA RegionCustomer FeedbackService ReviewsContract MilestonesSecurity Operations Center

Tech Stack

Tools & technologies

AzureCloudCyber SecurityPMPSplunk

About the role

Key responsibilities & impact

Lead customer onboarding projects for Managed Security Services from kick-off and scoping through log source integration, go-live and transition into Business-as-Usual
Build and maintain project plans, timelines, risk and issue logs, and report progress to customers and internal stakeholders
Act as the primary point of contact for assigned customers
Run regular service reviews and share service performance, adoption and value insights
Collaborate with the Security Operations Center, Service Delivery, Engineering and Support teams to resolve issues and keep delivery on track
Develop an understanding of each customer's IT and cyber security environment
Proactively flag risks, gaps and opportunities while improving customers' security posture
Manage customer escalations and represent customer interests within OBRELA
Track customer health, service usage and contract milestones
Support renewals and expansion in partnership with Sales and Service Delivery Managers
Capture customer feedback and share insights with SOC, product and engineering teams
Contribute to Customer Success playbooks, templates and process improvements

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Business or a related field, or equivalent practical experience
2–4 years of professional experience in customer success, project management, service delivery, technical account management, IT or security operations, or a similar customer-facing role
Hands-on project management experience, including planning, scheduling, stakeholder coordination, risk tracking and status reporting across multiple concurrent projects
Minimum 2–3 years of experience in cyber security roles
Solid knowledge of cyber security concepts, threats and trends
Familiarity with IT environments such as networks, cloud, endpoints and identity
Willingness to learn SIEM and MDR technologies
Excellent written and spoken English
Strong presentation and customer communication skills
Ability to build trusted relationships, manage expectations and handle difficult conversations calmly
Strong organization and ownership, including follow-through and prioritization
Ability to work effectively with remote, cross-functional teams
Arabic fluency is a strong advantage, particularly for customer-facing work in the MENA region
Preferred exposure to SIEM platforms such as Microsoft Sentinel, Splunk or QRadar, or Microsoft Azure Security
Preferred experience with CRM and customer success tools such as HubSpot, Salesforce or Pendo
Preferred experience with data or reporting tools such as Power BI
Project management certifications such as PMP, CAPM, PRINCE2 or Agile/Scrum are preferred, not required
Cyber security certifications such as Security+, CISM, CISSP, CEH, GCIH, Microsoft SC-200 or other vendor SIEM certifications are preferred, not required
Customer Success or ITIL certifications are preferred, not required

Benefits

Comp & perks

Dynamic and respectful environment; initiatives supporting agility and work/life balance
Continuous coaching, including theoretical and hands-on training
Career development and opportunities to expand your career internationally
Work alongside knowledgeable people from diverse cultures and backgrounds
Competitive compensation package dependent upon experience and qualifications
Salaries and benefits package designed to reward efforts and support career motivation