AI Agent Experience Designer

Observe.AI

. Lead customer workshops to uncover high-impact automation opportunities .

Posted 11/4/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$85,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing conversational systems and human-AI interaction frameworks, with a strong grounding in Human Computer Interaction principles. Capable of leading workshops, aligning stakeholders, and optimizing agent experiences through data-driven insights.

Highest-signal resume keywords

Conversational System DesignHuman Computer Interaction (HCI)Workshop FacilitationStakeholder AlignmentExperience Design Lifecycle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational SystemsVoiceAIUsability GuidelinesError-Handling StrategiesAnalyticsDialogue DesignFlow DesignHuman-AI WorkflowsConversation SamplesPerformance Monitoring

Soft Skills

Presentation SkillsCollaborationCustomer EngagementTrainingCommunication

Industry Keywords

Automation OpportunitiesCustomer WorkshopsSuccess MetricsROI TargetsConversational JourneysDesign FrameworksPost-Launch OptimizationAI Agent EngineersEngagement ManagersLive Agent Performance

About the role

Key responsibilities & impact

Lead customer workshops to uncover high-impact automation opportunities
Analyze operations and conversations to identify where VoiceAI can create the most value
Partner with customers to define success metrics and ROI targets
Translate insights into agent personas, usability guidelines, conversation samples, and error-handling strategies
Map and document conversational journeys reflecting customer expectations and real-world use cases
Design usability-driven blueprints covering corner cases, exception handling, and escalation paths
Configure experience requirements with AI Agent Engineers and Engagement Managers
Use analytics, transcripts, and customer feedback to refine and optimize agent experience
Guide customers through the experience-design lifecycle from concept to post-launch optimization
Train customer teams on VoiceAI usability and conversation-design best practices
Monitor live agent performance, track outcomes, and recommend improvements
Collaborate with Product and Engineering teams to influence platform features and standards
Document reusable design frameworks and share best practices across accounts

Requirements

What you’ll need

Hiring in Toronto Canada Only
3+ years of experience designing conversational systems (IVRs, chatbots, assistants) or human - AI interaction frameworks
Ability to design natural, usable dialogue and flow across industries
Strong grounding in Human Computer Interaction (HCI) principles
Ability to design seamless human - AI workflows
Skilled at running workshops
Skilled at presenting designs to executives
Ability to align diverse stakeholders

Benefits

Comp & perks

Competitive compensation including equity
Private Health Insurance, including prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
Registered Retirement Savings Plan (RRSP)
Monthly stipend to support work from home