Field Service Engineer – Eastern PA

Ocado Group

. Function as the primary contact for technicians resolving field problems .

Posted 11/3/2026full-timePennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resolving complex issues related to industrial automation and robotics, with a strong focus on mentoring, process improvement, and effective communication with stakeholders. Proficient in performing repairs, managing resources, and implementing preventative maintenance schedules.

Highest-signal resume keywords

Complex Repairs On Mobile And Industrial Robotic SystemsMentoring And Training CoworkersPreventative Maintenance Schedule DevelopmentFamiliarity With Industrial Robot Arms And Autonomous VehiclesExperience With WMS And WES Architectures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical System DesignTroubleshooting Electrical ProblemsCreating Electrical SchematicsCommand Line Interface ProficiencyDocumenting Processes For System DeploymentDiagnosing SensorsWriting Detailed ReportsImplementing Robotics Preventative MaintenanceInterpreting Wiring DiagramsAutomation-Grade Electrical Equipment Specification

Soft Skills

De-EscalationCommunicationDocumentationTeam CollaborationProblem-Solving

Certifications & Qualifications

BS/MS In Mechanical, Electrical, Industrial, Or Engineering

Industry Keywords

Industrial AutomationAutomation Safety StandardsHardware DeploymentField Problem ResolutionProcess ImprovementCustomer Site EvaluationsThird-Party Contractor OversightPreventative MaintenanceRobotics Installation SupervisionNetwork And Software Collaboration

About the role

Key responsibilities & impact

Function as the primary contact for technicians resolving field problems
Use automation experience to resolve unique and complex problems
Mentor and develop coworkers’ repair skills
Manage onsite resources during repairs and deployments, including contractors and Ocado employees
Participate in hardware and software repairs and updates, including oversight of third-party contractors
Devise process improvements, propose detailed solutions, develop documentation, and manage implementation of changes
Identify, research, diagnose, and troubleshoot solutions for customer issues
Oversee updates to preventative maintenance schedules and repair procedures
Perform ground-level duties requiring frequent kneeling, squatting, crawling, and work in tight or restricted areas
Act as a resource for engineering, product, service, and sales teams
Travel to potential customer sites for pre-deployment evaluations and communicate findings to stakeholders
Travel to customer sites to complete and supervise hardware deployment or removal
Travel between customer sites for hardware and software updates as directed by operations
Travel to Kindred offices to assist with hardware project design and implementations
Travel up to 75% to customer sites

Requirements

What you’ll need

BS/MS – Mechanical, Electrical, Industrial, or Engineering
5+ years of experience in a related industry (e.g. industrial automation)
Ability to independently perform complex repairs on both mobile and industrial robotic systems
Ability to de-escalate, communicate, and document customer requests
Experience supervising and training coworkers
Experience assisting with new robot bring-up and supervision of installations
Familiarity with industrial robot arms and autonomous vehicles, including jogging robot arms, setting parameters, and diagnosing sensors
Familiarity with automation and industry safety standards
Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers
Ability to document processes required to deploy and maintain systems
Ability to interpret wiring diagrams, diagnose electrical problems, and write detailed reports
Understanding and experience working with WMS and WES architectures
Experience working alongside Network and Software team members during project deliveries
Ability to design and prototype electrical systems for large- and small-scale applications
Ability to specify automation-grade electrical equipment
Ability to create and maintain electrical schematics for electrical panels
Comfort using a Command Line Interface
Excellent understanding of application and network stacks for troubleshooting and diagnosis