Field Service Technician

Ocado Group

. Address and resolve complex issues escalated by Product Support Specialists .

Posted 11/3/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting robotic systems and electrical networks, with a strong focus on customer service and effective communication. Proficient in managing technical issues and utilizing ticketing systems to enhance operational efficiency.

Highest-signal resume keywords

Troubleshooting Robotic SystemsElectrical Systems UnderstandingCustomer Service SkillsTicketing Systems ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingElectrical SystemsRobotic TechnologiesNetwork ConnectionsPreventative MaintenanceDevice Log InterpretationSchematic ReadingInventory ManagementTechnical Issue DiagnosisStandard Operating Procedures (SOPs)

Soft Skills

Effective CommunicationCustomer-Oriented AttitudeTeam CollaborationIndependent Work

Tools & Technologies

FreshdeskJira

Certifications & Qualifications

Diploma in Electrical EngineeringBachelor in Computer Hardware and Software

Industry Keywords

Robotic MachinesFanuc ArmsTechnical SupportEscalation MatrixOn-Site Support

About the role

Key responsibilities & impact

Address and resolve complex issues escalated by Product Support Specialists
Follow escalation matrix for unresolved issues to hardware and software teams as necessary
Utilize electrical wiring diagrams and schematics to troubleshoot issues
Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions
Read and interpret device logs to identify and resolve problems
Review and understand Standard Operating Procedures (SOPs), and implement changes related to the remote monitoring system to fix issues within robotic machines
Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts
Maintain a safe and organized work environment around equipment
Create and update the ticketing tool daily
Conduct preventative maintenance on robotic systems
Travel to different sites as needed to provide on-site support for customers
Serve as the primary point of contact for the customer on-site, providing customer service and support

Requirements

What you’ll need

Up to 1 year experience in a similar role in a technical environment
Diploma / Bachelor in Electrical Engineering/ Computer Hardware and Software is an advantage
Strong understanding of electrical systems, network connections, and robotic technologies
Excellent troubleshooting and problem-solving skills
Effective communication skills with the ability to explain technical issues to non-technical users
Proficiency in using ticketing systems like Freshdesk and Jira
Ability to work independently and as part of a team
Customer-oriented attitude with a focus on providing high-quality service