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Technical Operations Lead
Ocado Retail. Design, run and improve the cadence of weekly, monthly and quarterly leadership forums .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in planning and governance processes, including OKR management, capacity planning, and cross-team collaboration. Proficient in preparing executive-level materials and maintaining high standards in communication and reporting.
Highest-signal resume keywords
OKR ManagementCapacity PlanningRoadmap ManagementStakeholder EngagementAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical OperationsPortfolio ManagementGovernance ProcessesData AnalysisRelease Management
Soft Skills
Excellent CommunicationStrong FacilitationAttention to DetailInfluencing SkillsProblem-Solving
Tools & Technologies
DashboardsReporting Packs
Industry Keywords
TechnologyProduct ManagementDigital FunctionConsulting
About the role
Key responsibilities & impact- Design, run and improve the cadence of weekly, monthly and quarterly leadership forums
- Create agendas, pre-reads, facilitate meetings and follow up on actions
- Maintain decision logs with decisions, owners and rationale
- Maintain a single view of capacity, skills and allocation across teams, including permanent colleagues, contractors and partners
- Model capacity impacts of new demand and priority changes and present trade-off options
- Work with Finance and People teams on headcount plans, budget tracking and hiring priorities
- Own and maintain the integrated cross-team roadmap
- Run prioritisation using value, effort, risk and strategic fit
- Lead the quarterly OKR cycle, including drafting, challenge sessions, alignment and sign-off
- Set release-readiness standards and maintain a forward view of releases
- Run post-release reviews and feed lessons into planning
- Maintain logs of risks, assumptions, issues and dependencies
- Escalate risks and dependencies threatening priority outcomes
- Build and maintain reporting packs covering delivery progress, OKR status, risks, capacity and spend
- Prepare the CDTO for key meetings with briefings, data and recommended positions
- Define delivery, quality, decision-making and ways-of-working standards
- Run retrospectives and lead improvement initiatives
- Plan and deliver internal communications, all-hands sessions, team updates and leadership messages
- Own engagement-survey action plans
- Organise leadership offsites and team events and support onboarding for new leaders
- Lead high-priority cross-cutting special projects
- Represent the CDTO in agreed meetings and decisions
Requirements
What you’ll need- Substantial experience in a technical operations, strategy, operations, portfolio management or consulting role, ideally within a technology, product or digital function
- Track record of running planning and governance processes across several teams and senior stakeholders
- Hands-on experience of OKRs, roadmap management and capacity planning
- Working understanding of modern product and engineering delivery, including agile ways of working and release management
- Experience preparing material for executive committees or boards
- Ability to turn unclear situations into clear plans
- Excellent writing and communication skills for senior audiences
- Confidence working with data, analysis and dashboards
- Ability to influence without formal authority and challenge senior colleagues constructively
- Strong facilitation skills
- High standards and attention to detail
- Discretion with confidential information
- Ability to act quickly and follow through on commitments
Benefits
Comp & perks- Private medical insurance with option to add your family
- Digital GP appointments
- Market-leading family policies
- Mental health support
- Discounted gym memberships
- Dental insurance
- Annual bonus scheme split between personal and business objectives
- Recognition with reward platform
- Up to 7% matched pension contributions
- 15% Ocado discount
- 20% M&S discount
- Free breakfast every day in the office
- Electric vehicle leasing scheme
- Free shuttle bus from Hatfield station to the office
- Hybrid working
- 26 days holiday plus 8 flexible bank holidays
- Options to buy extra holiday
- 2 weeks work from anywhere
- Lifestyle break opportunities
- AI Academy learning journey
- Professional growth and career development opportunities