Billing Specialist, Learning

OCHIN, Inc.

. Lead implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $74,519 - $119,231 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Reporting and Epic workflows, with a strong focus on training development, instructional design, and change management. Proven ability to enhance operational outcomes through process improvement and effective member engagement.

Highest-signal resume keywords

Epic Electronic Medical Records (EHR) ExperienceTraining Credential in Resolute Professional BillingInstructional Design ExperienceChange Management SkillsProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality Reporting ImplementationWorkflow AnalysisTraining DevelopmentTechnical WritingProcess ImprovementLMS ArchitectureAdult Learning TheoriesPerformance AnalysisGap AnalysisCoaching

Soft Skills

Proactive CommunicationRelationship ManagementCollaborationMentoringProblem Solving

Tools & Technologies

Epic Healthy Planet ToolsEpic Resolute PBEpic Resolute HBVirtual Learning Content CreationInstructional Videos

Certifications & Qualifications

Healthcare CertificationEpic CertificationTraining Credential in Resolute Professional Billing

Industry Keywords

HealthcareClinical SettingHospital SettingContinuous ImprovementOperational Changes

About the role

Key responsibilities & impact

Lead implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows
Drive member engagement and adoption of Healthy Planet and Quality Reporting tools
Serve as liaison to members, account managers, and internal teams
Provide proactive communication, issue resolution, and relationship management
Design, deliver, and evaluate interactive training programs across Epic modules and operational workflows
Facilitate workflow validation, discovery, and gap analysis sessions
Provide tailored one-on-one or group coaching virtually and onsite
Create and maintain user guides, lesson plans, scenario-based learning experiences, instructional videos, and workflow documentation
Support members through operational changes using structured change management principles
Analyze workflows, recommend process improvements, facilitate optimization projects, and lead initiatives enhancing operational outcomes, system usage, and regulatory compliance
Research best practices and propose program enhancements
Mentor team members and promote professional development
Monitor training effectiveness and system usage through performance analyses and member feedback
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant combination of education and experience
Minimum of 2 years experience in a similar role
At least 1 year of experience providing training, course development, instructional design, and technical writing
Healthcare certification and/or experience with EPIC Electronic Medical Records (EHR) or Inpatient in a clinical or hospital setting is preferred
Proficiency or Certification in Epic Resolute PB or HB is desired
Training Credential in Resolute Professional Billing or Resolute Hospital Billing is required
1+ years’ experience in Instructional Design
LMS architecture and deployment experience in a corporate environment
Experience conceptualizing, editing, and creating virtual learning content for adult learners
Experience in a post-production continuous improvement environment with industry knowledge of standard workflows and content organization
Understanding of change management skills
Ability to occasionally work outside of normal work hours to deliver training
Demonstrated project management skills and ability to balance competing priorities
Demonstrated ability to work collaboratively and independently
Base knowledge of theories, tools, and methods of adult learning
Required to complete a 50–60-minute competency assessment before the team interview
Must be vaccinated against COVID-19 or receive approval for a medical or religious exemption before hire date
Ability to read, speak, write, and understand English
Ability to work independently and efficiently from a home office
High-speed internet service
Distraction-free workplace

Benefits

Comp & perks

Generous compensation package
Work-life balance
Opportunity for professional advancement
Remote work from home
Comprehensive range of benefits
COVID-19 vaccination or approved medical/religious exemption required as a condition of employment
Onsite support/travel opportunities