OCHIN, Inc.

Learning and Development

• Own end-to-end accountability for workforce development program and grant execution, including deliverables, milestones, budgets, and reporting requirements
• Establish and operationalize a coordinated workforce development model covering workforce pathways, learning and training programs, recruitment and engagement strategies, partnerships, learner support, and performance management
• Lead cross-functional coordination across program management, learning and curriculum, workforce programs, communications, finance, grants management, and data/reporting functions
• Coordinate with external partners, funders, educational institutions, workforce organizations, member stakeholders, and subcontractors
• Provide leadership and oversight for the Workforce Development portfolio and assigned contract responsibilities
• Oversee performance monitoring and reporting, including data capture, analysis, and communication
• Identify delivery risks and implement mitigation strategies
• Drive continuous improvement using stakeholder feedback, outcome data, workforce trends, and lessons learned
• Support staffing strategy, team development, and performance management
• Develop strategic relationships that expand workforce pathways, learning opportunities, program reach, funding opportunities, and member/community value
• Represent OCHIN with funding agencies, educational institutions, workforce organizations, healthcare associations, networks, partners, and member organizations
• Develop and execute multi-year workforce development strategies
• Establish standards, playbooks, governance processes, measurement frameworks, and operating procedures for scalable workforce programs
• Identify funding diversification, strategic partnership, earned revenue, and other business model opportunities
• Perform other duties as assigned

Director, Workforce Development

Billing Specialist

• Lead implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows
• Drive member engagement and adoption of Healthy Planet and Quality Reporting tools
• Serve as liaison to members, account managers, and internal teams
• Provide proactive communication, issue resolution, and relationship management
• Design, deliver, and evaluate interactive training programs across Epic modules and operational workflows
• Facilitate workflow validation, discovery, and gap analysis sessions
• Provide tailored one-on-one or group coaching virtually and onsite
• Create and maintain user guides, lesson plans, scenario-based learning experiences, instructional videos, and workflow documentation
• Support members through operational changes using structured change management principles
• Analyze workflows, recommend process improvements, facilitate optimization projects, and lead initiatives enhancing operational outcomes, system usage, and regulatory compliance
• Research best practices and propose program enhancements
• Mentor team members and promote professional development
• Monitor training effectiveness and system usage through performance analyses and member feedback
• Perform other duties as assigned

Billing Specialist, Learning

Business Analyst

• Develop, document, and deploy solution functionality
• Build, test, and maintain features according to specifications and requirements
• Troubleshoot, diagnose, and resolve complex technical issues
• Optimize processes and implement innovative solutions
• Collaborate across departments on project implementations
• Address member maintenance issues
• Create and optimize technical documentation
• Drive knowledge sharing and process improvement across cross-functional teams
• Develop skills and competencies in technical design, analysis, and system enhancements
• Travel as needed for Go-Live installations or training

Ambulatory Solutions Analyst – Maintenance

• Develop, document, and deploy Epic solution functionality
• Build, test, and maintain features according to specifications and requirements
• Troubleshoot, diagnose, and resolve complex technical issues
• Optimize processes and implement innovative solutions
• Align technical strategies with business objectives
• Collaborate with non-technical stakeholders and cross-functional teams
• Support project implementations and address member maintenance issues
• Create and optimize technical documentation and support knowledge sharing
• Develop competency in technical design, analysis, and system enhancements
• Travel as needed for Go-Live installations or training

Revenue Operations

• Oversee billing, collections, and cash posting functions of the revenue cycle
• Provide daily guidance and support to meet OCHIN financial-health key performance indicators
• Work with the Operations Manager to develop strategic plans for operational efficiency
• Collaborate with cross-functional departments to maximize collection potential
• Supervise and develop on-site and off-site staff
• Provide effective oversight to staff and client revenue-cycle operations
• Research and resolve process and workflow issues with client representatives
• Coordinate multiple related projects toward organizational objectives
• Build rapport and maintain communication with internal and external stakeholders
• Provide account receivable services for member clients to maximize reimbursement
• Direct a team of billers and deliver revenue cycle management to OBS clients
• Oversee daily billing operations, including timely and accurate professional billing
• Ensure compliance with department protocols, federal and state regulations, and payer requirements
• Meet deadlines, including end-of-month close processes
• Resolve claim and technical issues to increase revenue
• Monitor national payer bulletins and report workflow impacts to clients, teams, and technical analysts
• Interface with customers to resolve transactions and other issues
• Hire, develop, motivate, coach, and train staff
• Oversee personnel, systems, and client issues
• Conduct quality reviews using established metrics
• Coach staff in problem solving, communication, conflict resolution, and career development
• Conduct difficult conversations using emotional intelligence
• Travel for on-site Go Live support as required

Supervisor, Revenue Operations

• Configure and support clinical applications within Epic EHR software for new members
• Consult with members to provide accurate, secure, and efficient patient-care and provider-workflow solutions
• Perform routine build and configuration in Epic and related products
• Act as Level 2 technical support for ancillary integrated products
• Collect and resolve issues
• Coordinate with the Help Desk on JIRA resolution
• Support product owners in preparing vendor-call agendas
• Represent OCHIN on vendor calls from a technical perspective
• Lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues
• Provide workflow solutions and hands-on system training
• Document build specifications, team processes, and complex clinic workflows
• QA complex builds, Service Update modifications, and other work orders
• Collaborate with other OCHIN teams to address integration issues
• Provide elbow support to clinic staff during Go-Lives and Mock clinics
• Lead member training and work groups
• Mentor, coach, and train less experienced analysts
• Develop and share workflow best practices
• Travel to support new members on-site with software installations
• Assist Project Managers in identifying system capabilities
• Build, design, test, and document functionality of new system features
• Provide process improvements within the application or team
• Perform other duties as assigned

Solutions Analyst

• Develop, document, and deploy Epic solution functionality
• Build, test, and maintain features according to specifications and requirements
• Troubleshoot, diagnose, and resolve complex technical issues
• Optimize system performance and end-user satisfaction
• Collaborate across departments on project implementations
• Address member maintenance issues
• Create and optimize technical documentation
• Drive process improvement and cross-functional knowledge sharing
• Develop technical design, analysis, and system enhancement competencies
• Support Go-Live installations and training when required
• Travel to member organizations as needed

Ambulatory & Wisdom Solutions Analyst – Maintenance

Solutions Engineer

• Develop and test new features, integrations, and enhancements according to design specifications and requirements
• Understand aligned products, integrations, or software deeply within OCHIN systems
• Lead working sessions with OCHIN members, vendors, and staff to design application solutions for operational needs
• Perform complex software build and configuration
• Provide mentorship and training to team members
• Resolve technical problems and identify and implement optimizations and enhancements
• Support software and integrations
• Travel for Go-Live installations or training as required

Solutions Developer

• Lead and manage multiple competing projects simultaneously
• Define, delegate, and manage build deliverables for revenue cycle analysts
• Perform complex build and configuration in Epic, external financial clearinghouses, and related products
• Serve as subject matter expert for project scoping, technical design, and process improvement
• Consult with member billing offices and identify billing workflows, claim examples, and regulatory requirements
• Design customized Epic financial build logic when standard options are unavailable
• Provide weekly financial updates and project status reports
• Act as project and technical consultant
• Lead strategic discussions with executive customer contacts
• Attend go-lives and lead ad hoc decision-making conversations
• Operate within OCHIN’s Member Care Team framework
• Lead working sessions to resolve advanced and complex integration work orders
• Provide workflow solutions and hands-on system training
• Lead and mentor analysts on complex interdepartmental project work
• Document build specifications, team processes, and complex clinic workflows
• QA complex builds, Quarterly Update modifications, and other work orders
• Collaborate with OCHIN teams to address integration issues
• Provide elbow support to clinic staff during Go-Lives and Dress Rehearsals
• Lead member trainings and workgroups
• Develop and share workflow best practices
• Assist Project Managers in identifying system capabilities
• Build, design, test, and document new system functionality
• Provide process improvements within the application or team
• Travel to support off-site software installations as needed

Hospital Billing Revenue Cycle Solutions Analyst

Medical Billing and Coding

• Complete approximately 20 weeks of online classroom training
• Complete approximately 19 weeks of online internship/remote hands-on training
• Learn health insurance, healthcare settings, medical coding, reimbursement, billing, legal and regulatory issues, and claim processing
• Prepare for AAPC CPB and CPC certification exams
• Provide coding services in accordance with payer requirements, organizational policies, and coding guidelines
• Abstract diagnoses and procedures from patient medical records and online patient data
• Review patient encounters and accurately assign diagnosis and procedure codes
• Research provider or office information through Epic in-basket when necessary
• Assist with denied-claim research
• Meet assigned productivity goals
• Provide accounts receivable services and maximize reimbursement
• Bill Medicare, Medicaid, self-pay/uninsured, and commercial insurance claims
• Monitor receivables, check claim status, resubmit overdue claims, file corrected claims or appeals, and escalate seriously overdue accounts
• Post patient payments, electronic remits, and paper EOBs
• Correct claim and charge errors and resolve credit balances
• Answer patient and responsible-party calls regarding account balances
• Maintain patient and organizational data confidentiality in compliance with HIPAA
• Perform billing, data-entry, computer-operations, and other assigned projects

Medical Billing and Coding Training Program

Analyst

• Complete approximately 20 weeks of online classroom training
• Complete approximately 19 weeks of online hands-on internship/externship training
• Learn and apply health information and database management concepts to analyze clinical data, identify trends, and create targeted reports
• Develop expertise in managing health information and electronic health record systems
• Use EPIC, SQL, Tableau, and Crystal Reports to analyze and report clinical data
• Understand and implement system design, testing, security, privacy, and compliance protocols
• Prepare for the HIMSS CAHIMS certification exam
• Work duplicate/overlay cases using designated reports, work queues, email, and phone communications
• Review issues and documentation in logs and databases
• Combine cases, move cases, and add known non-duplicates according to established procedures
• Review and process information from inbound interfaces and Epic subsystems to ensure data integrity
• Prepare reports and monitor completion
• Troubleshoot and resolve EPIC and other EHR application issues for healthcare staff
• Manage data integrity through error queue management and accurate reporting
• Collaborate with clinical teams to improve system efficiency and health information processes
• Maintain user accounts, workstations, and system configurations
• Lead system testing, implementation, and ongoing maintenance
• Oversee the quality, timeliness, and accuracy of medical records and patient indexes
• Maintain the security and integrity of health information
• Collect, quality-control, and disseminate data for comparative databases, statistical reports, disease registries, and procedure registries
• Organize and maintain patients’ medical records and health information
• Answer requests for information and documents
• Update and review medical records, notify healthcare providers of deficiencies, and track outstanding records
• Maintain confidentiality and comply with privacy policies and regulations
• Update medical history and process patient forms, medical histories, and test results
• Analyze collected information for correctness and accuracy
• Assess health records and insurance claims
• Manage and update clinical databases and registries
• Perform other duties as assigned

Health Information and Electronic Records Analyst Training Program

Affiliate Manager

• Provide high-level, organized, and detailed administrative support to the organization or executive
• Proactively assess details, anticipate needs, and support daily operations
• Assist with prioritizing deliverables, meeting deadlines, and preventing workflow bottlenecks
• Conduct research, synthesize findings, and prepare, review, and refine written reports and presentations
• Use Microsoft Teams to schedule and manage virtual meetings, deliver presentations, and facilitate collaboration
• Use Teams breakout rooms, polls, and surveys to enhance engagement and productivity
• Manage calendars and email communication using Microsoft Outlook
• Use SharePoint for document management, version control, and team collaboration
• Ensure secure and organized access to shared resources
• Coordinate internal and external events as needed
• Perform other duties as assigned

Administrative Business Partner – External Affairs

• Lead and coordinate assigned projects from initiation to completion
• Ensure timelines, deliverables, and quality standards are met
• Identify risks and implement mitigation strategies
• Gather, document, and translate business and technical requirements into actionable implementation plans
• Assess impacts of proposed changes and provide operational recommendations
• Collaborate with interdisciplinary teams, external vendors, and member organizations
• Facilitate meetings, maintain communication, and produce project documentation
• Evaluate workflows and operational processes for improvement opportunities
• Lead or contribute to initiatives that streamline operations, enhance system functionality, and improve service delivery
• Provide subject matter expertise on supported products and systems
• Share knowledge, mentor less experienced team members, and support continuous learning
• Perform other duties as assigned

• Complete approximately 20 weeks of online classroom training
• Complete approximately 19 weeks of online remote hands-on internship/externship training
• Participate for approximately 39–44 weeks at 40 hours per week during standard business hours
• Learn and apply healthcare data and database management practices
• Manage health information and electronic health record systems
• Use EPIC, SQL, Tableau, and Crystal Reports to analyze and report clinical data
• Understand and implement system design, testing, security, privacy, and compliance protocols
• Monitor system alerts and resolve technical issues
• Support staff with Epic tools, application troubleshooting, user access, workflow changes, and system updates
• Review communications through email and Jira and relay system notifications to end users
• Monitor and manage Epic workqueues, help requests, provider pools, and the Default Provider In Basket
• Process scanning and indexing issues and train end users on redaction procedures
• Update user records, system configurations, user access, fee schedules, preference lists, SmartPhrases, and SmartLists
• Request destination map updates and maintain Lot Manager
• Review Weekly Change Notices and update training documentation and workflows
• Deliver internal training on Epic functionality and system updates
• Create and modify letter templates
• Assess workflows and contribute to process improvements
• Run and review Open Encounter and Duplicate Patient reports
• Maintain the security and integrity of health information
• Prepare for the HIMSS CAHIMS certification exam

Health Information and Electronic Records Analyst Training Program – EHR Support Internship

• Complete approximately 20 weeks of online classroom training
• Complete approximately 19 weeks of online internship training
• Learn CPT, ICD-10-CM, and HCPCS Level II code sets
• Support provider credentialing, recredentialing, payer enrollment, and provider network participation activities
• Verify documentation and manage provider data
• Prepare, submit, and process claims and payments
• Provide accurate support for provider credentialing and enrollment requirements
• Research and obtain provider or clinic information through Epic in-basket communication
• Review and organize payer-enrollment documents, including hospital affiliations and collaborative agreements
• Validate and maintain provider information in MD Staff and CAQH
• Assist with credential updates and data consistency across systems
• Participate in practitioner-file audits and data-integrity projects
• Collaborate with health centers, providers, internal teams, OBS, payers, clients, and other stakeholders
• Identify enrollment delays and reinforce best practices
• Maintain HIPAA confidentiality
• Perform data entry and computer-based project tasks
• Meet assigned productivity goals and perform other duties as assigned

Director, Workforce Development

Billing Specialist, Learning

Ambulatory Solutions Analyst – Maintenance

Ambulatory Solutions Analyst – Maintenance

Supervisor, Revenue Operations

Solutions Analyst

Ambulatory & Wisdom Solutions Analyst – Maintenance

Solutions Developer

Hospital Billing Revenue Cycle Solutions Analyst

Medical Billing and Coding Training Program

Health Information and Electronic Records Analyst Training Program

Administrative Business Partner – External Affairs

Business Analyst

Health Information and Electronic Records Analyst Training Program – EHR Support Internship

Medical Billing and Coding Training Program – Credentialing and Enrollment Internship