Director of Advisory Services

OCHIN, Inc.

. Build OCHIN’s advisory services practice, including its operating model, service portfolio, delivery methods, governance, and quality standards .

Posted 9/15/2026full-timeRemote • United StatesLead💰 $131,578 - $178,946 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in health care consulting and advisory services, with a strong focus on developing engagement frameworks, coaching practices, and quality standards. Proven ability to lead teams, translate organizational expertise into actionable recommendations, and build effective community practices.

Highest-signal resume keywords

Health Care ConsultingAdvisory ServicesPeople LeadershipCoaching Systems DevelopmentFacilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engagement Framework DevelopmentService Standards CreationPlaybook DevelopmentQuality Assurance ProcessesData AnalysisMember Success StrategiesOrganizational DevelopmentHealth IT ExperienceConsulting MethodologiesTraining Program Design

Soft Skills

Exceptional CommunicationRelationship BuildingCoachingFacilitationExecutive Presentation

Industry Keywords

Health Care AdministrationPublic HealthCommunity Health CentersCritical Access HospitalsTribal Health OrganizationsSafety-Net OrganizationsOrganizational LearningMember EngagementCustomer SuccessProfessional Services

About the role

Key responsibilities & impact

Build OCHIN’s advisory services practice, including its operating model, service portfolio, delivery methods, governance, and quality standards
Develop repeatable engagement frameworks for discovery, assessment, recommendations, facilitation, implementation support, and value realization
Create reusable playbooks, templates, diagnostic instruments, executive-ready deliverables, discussion guides, and ROI/value assessment resources
Partner with Finance, Legal, Business Development, Member Success, Operational Excellence, Marketing, Communications, Training, and other teams
Translate OCHIN’s customer service philosophy into behaviors, service standards, coaching practices, and tools
Develop OCHIN points of view and best-practice guidance grounded in data, member experience, operational expertise, and safety-net needs
Lead, coach, and develop Strategic Advisors and assigned staff
Design role-based learning, practice labs, observation, feedback, peer learning, and coaching
Build a community of practice for member-facing staff
Serve as an executive-level advisor, facilitator, role model, or engagement lead for complex member opportunities
Guide teams in analyzing member goals and information, identifying root causes, and developing practical recommendations
Coach teams on transitions from recommendations to member-owned action plans
Define practice measures and feedback loops for capability adoption, engagement quality, member value, action taken, satisfaction, retention, and organizational learning
Communicate practice progress, risks, resource needs, lessons learned, and recommendations to executive and cross-functional leaders
Monitor health care, safety-net, customer success, and consulting trends
Support member organizations on-site for software installations or training as needed

Requirements

What you’ll need

Bachelor’s degree in health care administration, business, organizational development, education, public health, health informatics, or a related field, or an equivalent combination of education and experience required
Advanced degree preferred
Minimum 10 years of progressive experience in health care consulting, advisory services, customer or member success, professional services, organizational development, service design, or a related field
Minimum 5 years of people leadership, practice leadership, or formal coaching responsibility
Experience building or evolving a consulting, advisory, professional services, customer success, or capability-development function
Experience developing consulting methods, service standards, playbooks, learning programs, coaching systems, or quality assurance processes
Experience leading complex client or member engagements and advising senior executives through ambiguous, cross-functional decisions
Ability to translate organizational expertise, data, and subject matter knowledge into clear points of view, practical recommendations, and scalable tools
Health care industry experience required
Experience with health IT, community health centers, Critical Access Hospitals, Tribal health organizations, rural providers, or other safety-net organizations strongly preferred
Exceptional facilitation, coaching, written communication, executive presentation, and relationship-building skills
Ability to travel approximately 15% to 25%
Reading, speaking, writing, and understanding English
Ability to work independently and efficiently from a home office environment
High-speed internet service
Distraction-free workplace
COVID-19 vaccination or approved medical/religious exemption required before hire

Benefits

Comp & perks

Generous compensation package
Healthy work-life balance
Professional advancement opportunities
Comprehensive range of benefits
Remote work from home
Nationwide travel opportunities as required
COVID-19 vaccination medical or religious exemption process