Learning Coach – Billing, Ops

OCHIN, Inc.

. Partner with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workflow optimization and training delivery, particularly within the context of Epic systems. Capable of collaborating with diverse stakeholders to drive operational transformations and enhance member engagement.

Highest-signal resume keywords

Epic CertificationWorkflow OptimizationTraining DevelopmentChange ManagementStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workflow CoachingTraining Content DevelopmentData AnalysisSystem ConfigurationOperational Transformation

Soft Skills

CollaborationMentoringCommunicationProblem-SolvingAdaptability

Tools & Technologies

Epic SystemLearning Management SystemsTraining Aids

Certifications & Qualifications

Epic Certification

Industry Keywords

HealthcareOperational WorkflowsMember EngagementChange Management StrategiesGrant Initiatives

About the role

Key responsibilities & impact

Partner with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations
Collaborate with member leadership, including executive-level stakeholders, to assess workflows, identify optimization opportunities, and contribute to strategic decision-making and member engagement initiatives
Deliver interactive training sessions to large and small audiences through multiple modalities, including personalization labs, what to do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives
Provide workflow coaching, optimization, and best practice recommendations to OCHIN members and internal staff
Guide members and internal stakeholders through operational transformations and change management strategies
Assist in designing, developing, and enhancing learning programs, training content, lesson plans, and training aids
Collect and analyze feedback and learning data to improve learning activities, workflow adoption, and training effectiveness
Collaborate with HCCN, Clinical Informatics, Research, and other OCHIN departments on special projects, grant initiatives, and workflow improvement efforts
Configure Epic system components and document system changes and enhancements
Mentor and coach peers and new team members
Support member organizations on-site for new software installations when required
Perform other duties as assigned

Requirements

What you’ll need

Minimum 5 years of experience in a similar or relevant role required
10 years of applicable experience desired
Epic Certification/Accreditation/Proficiency required within 6 months of hire
Ability to work independently and efficiently from a home office environment
High Speed Internet Service
Ability to work in a distraction-free workplace
Ability to travel nationally based on business requirements
Must be legally authorized to work in the United States on a permanent basis at the time of application
Position is not eligible for employment visa sponsorship now or in the future
Pass/fail computer literacy assessment and competency assessment during the selection process

Benefits

Comp & perks

Generous compensation package
Work-life balance support
Professional advancement opportunities
Comprehensive range of benefits (details on employer website)
Remote work from home
Opportunity to continuously grow skills
Professional development through learning, mentoring, and coaching
Immunization support encouraged for workforce members