Learning Coach, EHR Support

OCHIN, Inc.

. Partner with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optimizing operational workflows and delivering effective training programs, particularly in the context of Epic system implementations. Proven ability to collaborate with diverse teams and guide organizational change through strategic decision-making and coaching.

Highest-signal resume keywords

Epic CertificationWorkflow OptimizationTraining DevelopmentChange ManagementCollaboration with Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Workflow EnhancementTraining Content DevelopmentData Analysis for Learning ImprovementEpic System ConfigurationFeedback Collection and Analysis

Soft Skills

Mentoring and CoachingIndependent WorkEffective CommunicationEngagement with Stakeholders

Certifications & Qualifications

Epic Certification/Accreditation/Proficiency

Industry Keywords

OCHINHealthcareClinical InformaticsHCCNOperational Transformation

About the role

Key responsibilities & impact

Partner with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations
Collaborate with executive-level member leadership to assess workflows, identify optimization opportunities, support strategic decision-making, and drive member engagement
Deliver interactive training to large and small audiences through personalization labs, what-to-do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives
Provide workflow coaching, optimization guidance, and best-practice recommendations to OCHIN members and internal staff
Guide members and internal stakeholders through operational transformations and change-management strategies
Design, develop, and enhance learning programs, training content, lesson plans, and training aids
Collect and analyze feedback and learning data to improve learning activities, workflow adoption, and training effectiveness
Collaborate with HCCN, Clinical Informatics, Research, and other OCHIN departments on special projects, grants, and workflow improvement efforts
Configure Epic system components and document system changes and enhancements
Mentor and coach peers and new team members
Support OCHIN member organizations on-site for new software installations when required
Perform other duties as assigned

Requirements

What you’ll need

Minimum 5 years of experience in a similar or relevant role required
10 years of applicable experience desired
Epic Certification/Accreditation/Proficiency required within 6 months of hire
Ability to work independently and efficiently from a home office environment
High-speed internet service
Ability to work in a distraction-free workplace
Legally authorized to work in the United States on a permanent basis at the time of application
Position is not eligible for employment visa sponsorship now or in the future
Willingness/ability to travel nationally based on business requirements
Pass/fail computer literacy assessment
Competency assessment during the selection process

Benefits

Comp & perks

Generous compensation package
Comprehensive range of benefits (details provided on employer website)
Work-life balance support
Opportunities for professional advancement
Remote work from home
Professional development through continuous skill growth
Immunization support/encouragement, including COVID-19 and influenza vaccinations