Learning Coach – Reporting

OCHIN, Inc.

. Partner with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $74,519 - $119,231 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Epic system configuration and optimization, along with the ability to design and deliver effective training programs. Strong collaboration skills with internal and external stakeholders to enhance operational workflows and support change management initiatives are essential.

Highest-signal resume keywords

Epic ExperienceEpic Certification/AccreditationEpic Reporting ToolsWorkflow OptimizationTraining Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Epic System ConfigurationWorkflow CoachingTraining Content DevelopmentData AnalysisChange Management Strategies

Soft Skills

CollaborationMentoringCommunicationIndependent WorkAdaptability

Tools & Technologies

CogitoClarityCaboodleEpic System

Certifications & Qualifications

Epic Certification/Accreditation

Industry Keywords

Operational WorkflowsMember EngagementTraining SessionsGo-Live SupportHealthcare Informatics

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Partner with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations
Collaborate with member leadership, including executive-level stakeholders, to assess workflows and identify optimization opportunities
Contribute to strategic decision-making and member engagement initiatives
Deliver interactive training sessions to large and small audiences through personalization labs, what to do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives
Provide workflow coaching, optimization, and best-practice recommendations to OCHIN members and internal staff
Guide members and internal stakeholders through operational transformations and change-management strategies
Design, develop, and enhance learning programs, training content, lesson plans, and training aids
Collect and analyze feedback and learning data to improve learning activities, workflow adoption, and training effectiveness
Collaborate with HCCN, Clinical Informatics, Research, and other OCHIN departments on special projects, grant initiatives, and workflow improvement efforts
Configure Epic system components and document system changes and enhancements
Mentor and coach peers and new team members
Travel to support Go-Live installations or training

Requirements

What you’ll need

Epic experience required
Epic certification/accreditation/proficiency in Cogito or Patient Access preferred
Experience in Epic reporting tools, including Cogito, Clarity, and Caboodle
Experience supporting Epic users preferred
Completion of a 50–60-minute competency assessment before the team interview
Legally authorized to work in the United States on a permanent basis at the time of application
Not eligible for employment visa sponsorship now or in the future
Ability to work independently and efficiently from a home office environment
High-speed internet service
Ability to work in a distraction-free workplace
Reading, speaking, writing, and understanding English
Ability to travel nationally up to 20% for on-site Go-Live support, or as required by OCHIN business needs
Ability to work on camera for all virtual meetings
Ability to sit for long periods; stand and walk; use hands to finger, handle, or feel; reach with hands and arms

Benefits

Comp & perks

Generous compensation package
Professional advancement opportunities
Healthy work-life balance
Comprehensive range of benefits
Remote work from home
Virtual home-office environment
Nationwide travel support for Go-Live installations or training