Manager – Epic Billing Applications

OCHIN, Inc.

. Lead Epic Install Analyst teams through system build, configuration, testing, and implementation activities .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,571 - $162,671 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Epic Install Analyst teams through system build, configuration, testing, and implementation activities while ensuring adherence to implementation methodologies and quality standards. Proven ability to manage risks, resources, and team performance in complex healthcare environments.

Highest-signal resume keywords

Epic Implementation BuildLeadership ExperienceHealthcare IT ExperienceChange ControlProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Resolute Applications AnalystImplementation MethodologiesTesting PracticesReadiness AssessmentsStabilization Processes

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCoachingMentoringCollaboration

Tools & Technologies

Microsoft Office SuiteSmartsheet

Certifications & Qualifications

Resolute PBResolute HBPB ClaimsHB ClaimsSBOCharge Router

Industry Keywords

HealthcareAmbulatory CareAcute CareCommunity Health CenterIntegrated Healthcare

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead Epic Install Analyst teams through system build, configuration, testing, and implementation activities
Translate implementation standards, methodologies, and strategic priorities into operational execution
Partner with Install Project Managers on scope, timelines, resources, dependencies, risks, and member expectations
Ensure analyst deliverables meet quality standards, implementation milestones, and readiness criteria
Oversee build validation, testing, defect management, and issue resolution
Ensure adherence to implementation methodologies, governance, build standards, change control, and standard operating procedures
Monitor implementation health and escalate risks, barriers, resource constraints, and quality concerns
Drive implementation KPIs for timelines, quality, stabilization, member satisfaction, revenue cycle readiness, and workflow adoption
Lead go-live readiness assessments and ensure technical deliverables are complete
Support go-live events and rapid stabilization, including post-live issue resolution
Monitor post-implementation performance and identify improvement opportunities
Manage team capacity, resource allocation, workload balancing, and staffing plans
Develop analyst capabilities through coaching, training, cross-training, mentoring, performance management, and career development
Establish accountability for performance, productivity, quality, responsiveness, and compliance
Monitor team metrics and operational dashboards to drive continuous improvement
Partner with Training, Quality Assurance, Maintenance, Clinical Informatics, Development, Revenue Cycle, and Operational Services
Build relationships with members and internal stakeholders and serve as an escalation point
Support workforce planning, onboarding, succession planning, and talent development
Foster a high-performance, service-oriented culture focused on collaboration, ownership, continuous improvement, and member success
Ensure compliance with organizational policies, regulations, security, and confidentiality requirements
Report on implementation progress, resource utilization, risks, stabilization outcomes, and team performance
Travel nationally up to 20% for on-site Go Live support

Requirements

What you’ll need

6+ years of progressively professional experience in a business service area, in a healthcare and/or IT setting
Minimum of 3 years of supervisory experience or leadership roles
Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience
Certification in at least one of: Resolute PB, Resolute HB, PB Claims, HB Claims, SBO, Charge Router
At least 5 years of experience as an Epic Resolute Applications Analyst preferred/ideal
Experience in Epic implementation build
Experience working with Epic in both inpatient and outpatient settings preferred
Experience leading Epic implementation activities, including build, testing, go-live readiness, stabilization, and post-implementation optimization
Experience managing implementation risks, dependencies, issues, and cross-functional coordination in complex healthcare environments
Experience supporting implementation projects across ambulatory, acute care, community health center, tribal health, rural health, or integrated healthcare settings preferred
Experience leading teams through multiple concurrent implementations
Strong understanding of implementation methodologies, change control, testing practices, readiness assessments, and stabilization processes
Strong verbal and written communication skills
Proficiency in Microsoft Office suite
Proficiency in Smartsheet or similar project management system preferred
Ability to travel based on OCHIN's new member's business needs
Ability to work independently and efficiently from a home office environment
High Speed Internet Service
Ability to work in a distraction-free workplace
COVID-19 vaccination or approved medical/religious exemption required as a condition of employment

Benefits

Comp & perks

Generous compensation package
Work-life balance support
Opportunity for professional advancement
Remote work from home
COVID-19 vaccination medical or religious exemption process
On-site Go Live travel support as required