Solutions Analyst

OCHIN, Inc.

. Configure and support clinical applications within Epic EHR software for new members .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,697 - $137,116 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and supporting Epic EHR applications, with a strong focus on patient-care solutions and provider workflows. Proven ability to lead training sessions, mentor team members, and implement process improvements in a healthcare IT environment.

Highest-signal resume keywords

Epic Beacon CertificationEpic Application Analyst ExperienceEpic Build ExperienceHealthcare IT ExperienceMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic EHR ConfigurationWorkflow SolutionsSystem TrainingBuild DocumentationQA TestingIntegration Issue ResolutionProcess ImprovementTechnical SupportImplementation Build ExperienceVendor Call Representation

Soft Skills

Independent WorkMentoringCoachingCollaborationCommunication

Tools & Technologies

JIRAMicrosoft ExcelEpic Software

Certifications & Qualifications

Epic Beacon Certification

Industry Keywords

Healthcare ITPatient-Care SolutionsProvider WorkflowGo-Live SupportComplex Integration

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Configure and support clinical applications within Epic EHR software for new members
Consult with members to provide accurate, secure, and efficient patient-care and provider-workflow solutions
Perform routine build and configuration in Epic and related products
Act as Level 2 technical support for ancillary integrated products
Collect and resolve issues
Coordinate with the Help Desk on JIRA resolution
Support product owners in preparing vendor-call agendas
Represent OCHIN on vendor calls from a technical perspective
Lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues
Provide workflow solutions and hands-on system training
Document build specifications, team processes, and complex clinic workflows
QA complex builds, Service Update modifications, and other work orders
Collaborate with other OCHIN teams to address integration issues
Provide elbow support to clinic staff during Go-Lives and Mock clinics
Lead member training and work groups
Mentor, coach, and train less experienced analysts
Develop and share workflow best practices
Travel to support new members on-site with software installations
Assist Project Managers in identifying system capabilities
Build, design, test, and document functionality of new system features
Provide process improvements within the application or team
Perform other duties as assigned

Requirements

What you’ll need

Epic Beacon Certifications are required
Minimum of 3 years of experience in a similar or relevant role; one Epic certification may substitute for one year
3–5 years of experience as an Epic Application Analyst preferred/ideal
Minimum of 1 year of Epic build experience
Implementation build experience highly desired
Work history in Healthcare IT required
Bachelor’s Degree preferred, or a combination of college education and 5–7 years of relevant experience
Intermediate proficiency in Microsoft Excel
Ability to work independently and efficiently from a home office environment
High-speed internet service
Ability to work in a distraction-free workplace
Ability to travel nationally based on business requirements

Benefits

Comp & perks

Generous compensation package
Healthy work-life balance
Opportunity for professional advancement
Comprehensive range of benefits (see employer website for details)
Remote work from home
Nationwide travel support for new software installations as required