AI Agent Engineer

Ochsner Health

. Design and build production-grade AI agents across voice and chat channels .

Posted 10/27/2026full-timeNew Orleans • Louisiana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and building AI agents for voice and chat channels, with a strong focus on integrating AI solutions within healthcare IT systems. Proficient in compliance with regulatory standards and enhancing patient experience through innovative AI applications.

Highest-signal resume keywords

AI Agent DevelopmentHealthcare IT IntegrationPrompt EngineeringRegulatory ComplianceMLOps

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ProgrammingAI/ML CompetenciesConversation DesignDialog ManagementNLU EvaluationCI/CD Pipeline DevelopmentHL7 FHIREpic APIsGenerative AI PlatformsAgentic AI Design Patterns

Soft Skills

Effective CommunicationCritical ThinkingComplex Problem-SolvingInterpersonal SkillsAbility to Tolerate Ambiguity

Tools & Technologies

Google GeminiOpenAI GPTAnthropic ClaudeHugging Face ModelsGCPAWSAzureDockerKubernetesVoice AI Platforms

Certifications & Qualifications

Epic Certification

Industry Keywords

HIPAAPatient Consent ManagementClinical Data GovernanceContact Center OperationsWorkforce Management

Tech Stack

Tools & technologies

AWSAzureDockerGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Design and build production-grade AI agents across voice and chat channels
Develop conversation flows, tool orchestration, and safe escalation logic
Integrate AI agents with Ochsner’s clinical and operational systems
Author and iterate on agent behavior, routing logic, and prompt design
Stress-test and refine agents using real-world patient interactions
Improve resolution rates and experience quality
Partner with clinical operations, compliance, and IT on regulatory, consent, and audit requirements
Analyze business processes and technologies to identify AI automation opportunities
Maintain and enhance competencies in AI/ML, healthcare IT, and industry best practices
Mentor and provide technical guidance to the Epic team, AI engineering peers, and IS department
Perform other related duties as required
Ensure compliance with applicable laws, accreditation standards, and regulatory requirements
Report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns

Requirements

What you’ll need

Bachelor’s degree required
Software programming skills in multiple languages
Effective verbal and written communication skills
Strong interpersonal skills
Exceptional critical thinking and complex problem-solving ability
Ability to generate, evaluate, and communicate innovative ideas
Ability to tolerate ambiguity, overcome obstacles, and take reasonable risks
Ability to work independently, solve problems, and take responsibility for actions
Ability to work under stressful situations with frequent interruptions and changing priorities
Ability to work variable hours, including nights, evenings, and weekends
Occasional out-of-town travel
Preferred: Bachelor’s degree in Computer Science, Software Engineering, Data Science, or a related field
Preferred: Hands-on experience with LLMs and generative AI platforms, including Google Gemini, OpenAI GPT, Anthropic Claude, or Hugging Face models
Preferred: Experience with prompt engineering, RAG, and agentic AI design patterns
Preferred: Familiarity with voice AI platforms and telephony integration
Preferred: Experience with HL7 FHIR, Epic APIs, and CDS Hooks
Preferred: Knowledge of HIPAA, patient consent management, and clinical data governance
Preferred: Experience with MLOps and AI observability tools
Preferred: Familiarity with conversation design, dialog management, and NLU evaluation
Preferred: Experience building CI/CD pipelines for AI agent deployment
Preferred: Understanding of contact center operations and workforce management
Preferred: Experience with GCP, AWS, Azure, Docker, and Kubernetes
Preferred: Prior experience in a healthcare system, health plan, or health-tech startup
Preferred: Epic certification in at least one clinical application

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for qualified individuals with disabilities
Accessible application process and accommodation support