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Ochsner Health

. Reduce use of emergency departments for non-emergent reasons .

Posted 11/5/2026full-timeRemote • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient care transitions, utilizing behavior change strategies to educate and empower patients and families while ensuring compliance with applicable laws and regulations. Strong communication and interpersonal skills are essential for engaging with diverse patient populations and connecting them to appropriate resources.

Highest-signal resume keywords

Clinical LicensePatient Care TransitionsBehavior Change StrategiesEffective Communication SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient EvaluationResource ConnectionBehavior Change StrategiesClinical Skills

Soft Skills

Interpersonal SkillsCritical ThinkingProblem-SolvingTeamworkAttention to Detail

Tools & Technologies

Windows-Style ApplicationsRole-Specific Software Packages

Certifications & Qualifications

Associate's DegreeClinical License

Industry Keywords

Emergency DepartmentsPatient EmpowermentCompliance StandardsAccreditation StandardsSocial Services

About the role

Key responsibilities & impact

Reduce use of emergency departments for non-emergent reasons
Streamline patient care transitions and redirect patients to appropriate levels of care using hospital and community resources
Educate and empower patients and their families
Conduct initial evaluations and engage patients and families
Identify patient needs and connect patients to appropriate resources
Use behavior change strategies to educate patients and families
Adapt behavior and communication style to the specific patient population, respecting privacy and obtaining permissions
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance
Report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns

Requirements

What you’ll need

Associate's Degree required (Bachelor’s Degree preferred)
1 year in a Clinical or Social Services setting working directly with patients
A Clinical License as a Medical Assistant, EMT, RN, LPN, Pharmacist, Social Worker, or other clinical discipline accepted in lieu of an Associate’s Degree
Computer skills and dexterity required for data entry and retrieval of information
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Strong interpersonal, oral, and written communication skills
Leadership, critical thinking, problem-solving, independent work, self-initiation, multitasking, teamwork, organization, and attention to detail