Financial Counselor

Ochsner Health

. Assist patients with billing inquiries face to face and through e-mail, fax, mail, and phone .

Posted 9/15/2026full-timeRemote • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing inquiries, financial responsibility discussions, and compliance with healthcare regulations. Proficient in providing high-quality service while managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Patient Billing AssistanceCustomer Service ExperienceEffective Communication SkillsData Entry ProficiencyRegulatory Compliance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryBilling ReviewFinancial EstimatesAuthorization SecuringAccount Reconciliation

Soft Skills

Interpersonal SkillsMulti-tasking AbilityCalm Under PressureIndependent Decision MakingProblem Resolution

Tools & Technologies

Windows ApplicationsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointRole-specific Software

Industry Keywords

Healthcare RegulationsPatient SatisfactionAccreditation StandardsFinancial Assistance OptionsCompliance Standards

About the role

Key responsibilities & impact

Assist patients with billing inquiries face to face and through e-mail, fax, mail, and phone
Review patient bills and collect liability for upcoming procedures
Collect residual and past-due balances
Review alternate benefit coverage options for medical and pharmaceutical services
Secure authorizations and establish fee arrangements
Provide coverage at other locations as needed
Serve as liaison between patients, providers, external departments, and responsible parties
Ensure charges are applied appropriately and transactions are accurately recorded and maintained
Resolve account balances and discrepancies within prescribed periods
Provide timely estimates for upcoming procedures
Discuss patients' financial responsibility and educate them about assistance options and financial alternatives
Deliver high-quality service and maintain patient satisfaction
Resolve patient issues in a timely, accurate, and efficient manner
Remain knowledgeable about applicable laws, regulations, and accreditation standards
Report known or suspected unethical conduct and compliance, privacy, or safety concerns

Requirements

What you’ll need

High School diploma or equivalent
1 year of customer service, healthcare, or office experience
Computer skills and dexterity for data entry and retrieval of patient information
Effective verbal and written communication skills
Proficiency with Windows-style applications (Word, Excel and Power Point), role-specific software, and keyboard
Strong interpersonal skills
Ability to multi-task
Ability to perform effectively in a fast-paced, ever-changing environment
Ability to remain calm and professional in high-pressure/stressful situations involving patient financial and medical conversations
Ability to work with minimal supervision and make independent decisions
Reliable transportation, as travel to other facilities may be required
Must comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements

Benefits

Comp & perks

Full-time employment
Equal opportunity employment
Reasonable accommodations for individuals with disabilities