Patient Access Representative

Ochsner Health

. Greet patients and guests courteously by telephone or in person .

Posted 10/5/2026full-timeShreveport • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, insurance verification, and financial analysis while ensuring compliance with healthcare regulations. Exhibits strong communication, organizational, and conflict resolution skills to effectively manage patient interactions and administrative tasks.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial AnalysisEffective CommunicationConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClerical SkillsHealthcare Insurance KnowledgeFinancial CounselingAttention to DetailTime ManagementDecision-MakingProblem Solving

Soft Skills

Customer ServiceInterpersonal SkillsAdaptabilityProfessionalism

Tools & Technologies

Windows ApplicationsRole-Specific Software

Certifications & Qualifications

CHAMCHAAMedical Assistant Certification

Industry Keywords

Patient Check-InMedical RecordsRevenue CycleBilling RegulationsCompliance Standards

About the role

Key responsibilities & impact

Greet patients and guests courteously by telephone or in person
Initiate appointment scheduling or complete patient check-in and admission processes
Obtain and verify accurate identification and demographic data for permanent medical records
Perform point-of-service collections and patient registration/admission interactions
Verify insurance through electronic verification, telephone, or web applications
Provide customer service to patients, guests, and family members
Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes
Ensure required forms and paperwork are completed, gathered, and accurate
Gather and input patient/guarantor demographic and financial information
Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts
Perform financial analysis and inform patients of financial responsibility
Balance the cash drawer daily, prepare deposit slips, and complete closing cash-drawer procedures
Maintain respectful and cooperative staff relationships and help prevent or resolve interpersonal conflicts
Adapt behavior and communication to specific patient populations while respecting privacy
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance
Report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction
Computer skills and dexterity required for data entry and retrieval of information
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Clerical skills and technical knowledge of healthcare insurance benefits, payor referral and authorization guidelines, and current Federal, State, and Local billing regulations
Ability to solve practical problems and handle high-stress situations professionally
Organizational, time management, and conflict resolution skills
Decision-making, analytical, and attention-to-detail skills
Ability to collaborate with other departments
Ability to exercise sound judgment in handling or escalating difficult situations
Associate’s degree preferred
CHAM, CHAA, Medical Assistant, or other medical specialty-based certification preferred