Patient Access Representative

Ochsner Health

. Greet patients and guests courteously by telephone or in person .

Posted 10/5/2026full-timeGulfport • Mississippi • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, insurance verification, and financial analysis while providing exceptional customer service in a healthcare setting. Possesses strong organizational, communication, and problem-solving skills to effectively manage patient interactions and administrative tasks.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial AnalysisCustomer ServiceHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryFinancial CounselingClerical SkillsHealthcare Insurance KnowledgeWindows Applications Proficiency

Soft Skills

Effective CommunicationOrganizational SkillsConflict ResolutionTime ManagementDecision-Making

Certifications & Qualifications

Certification in Healthcare Access Manager (CHAM)Certification in Healthcare Access Associate (CHAA)Certification as a Medical Assistant

Industry Keywords

Patient IdentificationDemographic DataPoint-of-Service CollectionsAccreditation StandardsRegulatory Requirements

About the role

Key responsibilities & impact

Greet patients and guests courteously by telephone or in person
Initiate appointment scheduling or complete patient check-in, registration, and hospital admission processes
Obtain and verify accurate patient identification and demographic data for permanent medical records
Perform point-of-service collections and face-to-face patient registration and admission interactions
Verify insurance electronically, by telephone, or through web applications
Represent the company professionally and support multiple functions across patient and payer types
Provide excellent customer service to patients, guests, and family members
Ensure required forms and paperwork are completed, gathered, and accurate
Gather and input patient or guarantor demographic and financial information
Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts
Perform financial analysis and inform patients of financial responsibility
Balance the cash drawer daily, prepare deposit slips, and complete closing cash drawer procedures
Adapt behavior and communication to specific patient populations while respecting privacy
Maintain knowledge of applicable laws, accreditation standards, and regulatory requirements
Report known or suspected unethical conduct and patient, employee safety, privacy, or compliance concerns

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction
Computer skills and dexterity required for data entry and retrieval of information
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Clerical skills and technical knowledge of healthcare insurance benefits, payor referral and authorization guidelines, and current Federal, State, and Local billing regulations
Ability to solve practical problems and handle high-stress situations professionally
Organizational, time management, and conflict resolution skills
Decision-making and analytical skills with attention to detail
Ability to work collaboratively with other departments
Ability to exercise sound judgment in handling or escalating difficult situations
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant, or other medical specialty-based certification preferred