Patient Access Representative

Ochsner Health

. Greet patients and guests courteously by telephone or in person .

Posted 10/12/2026full-timeHouma • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient scheduling, registration, and insurance verification while maintaining confidentiality and compliance with healthcare regulations. Exhibits strong communication, organizational, and problem-solving skills to effectively support patient interactions and financial processes.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationCustomer ServiceHealthcare RegulationsData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationFinancial AnalysisClerical SkillsHealthcare Insurance KnowledgeData Entry Proficiency

Soft Skills

Effective CommunicationOrganizational SkillsConflict ResolutionTime ManagementDecision-Making

Tools & Technologies

Windows ApplicationsRole-Specific Software Packages

Certifications & Qualifications

CHAMCHAAMedical Assistant

Industry Keywords

Patient IdentificationConfidentialityRevenue CycleCompliance StandardsAccreditation Standards

About the role

Key responsibilities & impact

Greet patients and guests courteously by telephone or in person
Initiate appointment scheduling and complete patient check-in or admission processes
Obtain and verify accurate patient identification and demographic data for medical records
Maintain confidentiality of patient information
Perform point-of-service collections and patient registration/admission interactions
Verify insurance through electronic verification, telephone, or web applications
Represent the company professionally and support multiple functions across patient and payer types
Provide customer service to patients, guests, and family members
Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes
Ensure required forms and paperwork are complete and accurate
Gather and enter patient/guarantor demographic and financial information
Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts
Perform financial analysis and inform patients of financial responsibility
Balance the cash drawer daily, prepare deposit slips, and follow closing procedures
Maintain respectful and cooperative staff relationships and help prevent or resolve interpersonal conflicts
Adapt behavior and communication to specific patient populations while respecting privacy
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements
Report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
Computer skills and dexterity for data entry and information retrieval
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Clerical skills and technical knowledge of healthcare insurance benefits, payer referral and authorization guidelines, and current Federal, State, and Local billing regulations
Ability to solve practical problems and handle high-stress situations professionally
Organizational, time management, and conflict resolution skills
Decision-making and analytical skills with strong attention to detail
Ability to work collaboratively with other departments
Ability to exercise sound judgment when handling or escalating difficult situations
Ability to work with patients who have known or suspected communicable diseases and may enter isolation rooms
Preferred: Associate’s degree
Preferred: CHAM, CHAA, Medical Assistant, or other medical specialty-based certification

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for qualified individuals with disabilities
Accessible application process and accommodation support