Patient Access Representative

Ochsner Health

. Greet patients and guests courteously by telephone or in person .

Posted 10/6/2026full-timeMeridian • Mississippi • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, financial counseling, and insurance verification while maintaining compliance with healthcare regulations. Exhibits strong communication, organizational, and problem-solving skills to effectively support patient interactions and departmental collaboration.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial CounselingEffective CommunicationCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryFinancial AnalysisClerical SkillsHealthcare Insurance KnowledgeWindows Applications Proficiency

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementConflict ResolutionAttention to Detail

Certifications & Qualifications

CHAMCHAAMedical Assistant

Industry Keywords

Patient Check-InDemographic InformationCompliance StandardsRevenue CycleHealthcare Regulations

About the role

Key responsibilities & impact

Greet patients and guests courteously by telephone or in person
Initiate appointment scheduling and complete patient check-in, registration, and admission processes
Obtain and verify patient identification and demographic information for permanent medical records
Provide customer service to patients, guests, and family members
Complete required forms and gather accurate paperwork and documents
Collect and input patient and guarantor demographic and financial information
Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts
Verify insurance through electronic verification, telephone, or web applications
Perform financial analysis and inform patients of their financial responsibility
Balance the cash drawer daily, prepare deposit slips, and complete closing cash-drawer procedures
Adapt communication and behavior to specific patient populations while respecting privacy
Collaborate across departments and support multiple patient and payer functions through cross-training
Maintain compliance with applicable laws, standards, regulations, privacy, and safety requirements
Report known or suspected unethical, questionable, privacy, safety, or compliance-related concerns

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree preferred
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction
Computer skills and dexterity required for data entry and retrieval
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Clerical skills and technical knowledge of healthcare insurance benefits, payer referral and authorization guidelines, and current federal, state, and local billing regulations
Strong interpersonal, organizational, time management, conflict resolution, decision-making, analytical, and attention-to-detail skills
Ability to solve practical problems and handle high-stress situations professionally
Ability to collaborate with other departments
Ability to exercise sound judgment in handling and escalating difficult situations
Preferred certifications: CHAM, CHAA, Medical Assistant, or other medical specialty-based certification
Must maintain knowledge of applicable federal, state, and local laws, accreditation standards, and regulatory requirements
Must comply with the employer’s Compliance & Privacy Program and Standards of Conduct

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for qualified individuals with disabilities
Accessible application support and accommodation assistance