Patient Access Representative

Ochsner Health

. Greet patients and guests courteously by telephone or in person .

Posted 10/26/2026full-timeKenner • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and financial analysis while ensuring compliance with healthcare regulations. Excels in providing exceptional customer service and effectively communicating with diverse patient populations.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingFinancial AnalysisHealthcare Insurance KnowledgeEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryFinancial CounselingInsurance VerificationClerical SkillsProblem SolvingDetail OrientationTime ManagementDecision MakingConflict ResolutionOrganizational Skills

Soft Skills

Customer ServiceCollaborationAdaptabilityProfessionalismSound Judgment

Tools & Technologies

Windows ApplicationsRole-Specific Software PackagesElectronic Verification Systems

Industry Keywords

Healthcare RegulationsPatient IdentificationDemographic DataCompliance StandardsRevenue Cycle

About the role

Key responsibilities & impact

Greet patients and guests courteously by telephone or in person
Initiate appointment scheduling and complete patient check-in or hospital admission processes
Obtain and verify accurate patient identification and demographic data for permanent medical records
Perform point-of-service collections and patient registration/admission interactions
Verify insurance through electronic verification, telephone, or web applications
Represent the company professionally and support multiple functions across patient and payer types
Provide excellent customer service to patients, guests, and family members
Create, activate, and complete scheduling, clinic registration, or hospital admission processes
Ensure required forms and paperwork are complete and accurate
Gather and enter patient/guarantor demographic and financial information; explain insurance benefits and collect payments
Perform financial analysis and inform patients of financial responsibility
Balance the cash drawer, prepare deposit slips, and complete closing procedures
Adapt communication and behavior to specific patient populations while respecting privacy
Maintain compliance with applicable laws, accreditation standards, regulations, and the Compliance & Privacy Program

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
Experience may include front line registration, financial counseling, banking, retail, or similar direct customer or patient interaction roles
Computer skills and dexterity for data entry and information retrieval
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Clerical skills and technical knowledge of healthcare insurance benefits, payor referral and authorization guidelines, and current Federal, State, and Local billing regulations
Ability to solve practical problems and handle high-stress situations professionally
Organizational, time management, and conflict resolution skills
Decision-making, analytical, and detail-oriented skills
Ability to work collaboratively with other departments
Ability to exercise sound judgment in handling or escalating difficult situations