Patient Access Representative

Ochsner Health

. Greet patients and guests courteously by telephone or in person .

Posted 10/12/2026full-timeSlidell • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and financial analysis while ensuring compliance with healthcare regulations. Exhibits strong communication and organizational skills to enhance patient satisfaction and maintain confidentiality.

Highest-signal resume keywords

Patient RegistrationFinancial AnalysisHealthcare Insurance KnowledgeEffective Communication SkillsConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingInsurance VerificationClerical SkillsFinancial CounselingAttention to DetailProblem SolvingTime ManagementDecision MakingCompliance Knowledge

Soft Skills

Customer ServiceInterpersonal SkillsOrganizational SkillsAdaptabilityProfessionalism

Tools & Technologies

Windows ApplicationsRole-Specific Software PackagesElectronic Verification Systems

Industry Keywords

Patient PrivacyHealthcare RegulationsAccreditation StandardsRevenue CycleMedical Office

About the role

Key responsibilities & impact

Greet patients and guests courteously by telephone or in person
Initiate appointment scheduling and complete patient check-in, registration, and hospital admission processes
Obtain and verify accurate patient identification and demographic information for permanent medical records
Maintain confidentiality of patient information
Perform point-of-service collections and face-to-face patient registration and admission interactions
Verify insurance through electronic verification, telephone, or web applications
Represent the company professionally and improve patient satisfaction
Cross-train to support multiple functions across patient and payer types
Provide customer service to patients, guests, and family members
Create, activate, and complete patient scheduling, clinic registration, and hospital admission processes
Ensure required forms and paperwork are complete and accurate
Gather and input patient/guarantor demographic and financial information
Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts
Perform financial analysis and inform patients of financial responsibility
Balance the cash drawer daily, prepare deposit slips, and complete closing cash-drawer procedures
Maintain respectful and cooperative staff relationships and help prevent or resolve interpersonal conflicts
Adapt behavior and communication style to specific patient populations and respect patient privacy
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance
Report known or suspected unethical conduct and patient, employee safety, privacy, or compliance concerns

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction
Computer skills and dexterity for data entry and information retrieval
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Clerical skills and technical knowledge of healthcare insurance benefits, payor referral and authorization guidelines, and current Federal, State, and Local billing regulations
Ability to present information and respond to patient and customer questions
Ability to solve practical problems and handle high-stress situations professionally
Organizational, time management, and conflict resolution skills
Decision-making, analytical, and attention-to-detail skills
Ability to collaborate with other departments
Ability to exercise sound judgment when handling or escalating difficult situations
Ability to meet sedentary-work physical demands, including occasionally lifting, carrying, pushing, pulling, or moving up to 10 pounds
Ability to work with patients who have known or suspected communicable diseases and may enter isolation rooms
Ability to comply with healthcare safety, privacy, regulatory, and accreditation requirements

Benefits

Comp & perks

Full-time employment
Equal opportunity employment
Reasonable accommodations for qualified individuals with disabilities
Accessible application support and accommodation assistance