Patient Access Representative

Ochsner Health

. Greet patients and guests courteously by telephone or in person .

Posted 10/12/2026full-timeBaton Rouge • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, financial counseling, and insurance verification while maintaining compliance with healthcare regulations. Exhibits strong communication, organizational, and analytical skills to effectively manage patient interactions and financial responsibilities.

Highest-signal resume keywords

Patient RegistrationFinancial CounselingInsurance VerificationEffective CommunicationCompliance with Healthcare Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryFinancial AnalysisClerical SkillsHealthcare Insurance KnowledgeWindows-Style Applications Proficiency

Soft Skills

Organizational SkillsTime ManagementConflict ResolutionAttention to DetailProblem-Solving Skills

Industry Keywords

Patient IdentificationDemographic DataCustomer ServiceCo-PaysBilling Regulations

About the role

Key responsibilities & impact

Greet patients and guests courteously by telephone or in person
Initiate appointment scheduling and complete patient check-in, registration, and hospital admission processes
Obtain, verify, and maintain accurate patient identification and demographic data
Provide customer service to patients, guests, and family members
Ensure required forms and paperwork are completed and accurate
Gather and input patient and guarantor demographic and financial information
Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts
Perform financial analysis and inform patients of financial responsibility
Verify insurance through electronic verification, telephone, or web applications
Balance the cash drawer daily, prepare deposit slips, and complete closing procedures
Adapt communication and service to specific patient populations while respecting privacy
Maintain compliance with applicable laws, accreditation standards, regulations, and privacy requirements
Report suspected unethical, safety, privacy, or compliance-related concerns

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction
Computer skills and dexterity for data entry and retrieval of information
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Clerical skills and technical knowledge of healthcare insurance benefits, payor referral and authorization guidelines, and current Federal, State, and Local billing regulations
Ability to solve practical problems and handle high-stress situations professionally
Organizational, time management, and conflict resolution skills
Analytical, decision-making, and attention-to-detail skills
Ability to work collaboratively with other departments
Ability to exercise sound judgment in handling or escalating difficult situations