Patient Account Customer Service Representative

Ochsner Health

. Handle patient billing inquiries for the Health System .

Posted 9/15/2026full-timeRemote • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing inquiries and customer service within a healthcare environment, ensuring compliance with applicable laws and maintaining high patient satisfaction. Proficient in medical terminology and effective communication, with strong organizational skills to manage workload and resolve account discrepancies.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology KnowledgeData Entry ProficiencyEffective Communication SkillsRegulatory Compliance Awareness

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical BillingData EntryAccount ReconciliationFinancial EducationTransaction Recording

Soft Skills

Interpersonal SkillsOrganizational SkillsProblem-Solving SkillsIndependent Decision-Making

Tools & Technologies

Windows ApplicationsRole-Specific Software

Industry Keywords

HealthcarePatient SatisfactionBilling InquiriesAccreditation StandardsCompliance

About the role

Key responsibilities & impact

Handle patient billing inquiries for the Health System
Work directly with patients to provide customer service and collect past due balances
Reply promptly and provide accurate information regarding medical bill accounts via telephone, email, fax, mail, or in person
Serve as liaison between patients, providers, external departments, and other responsible parties
Record and maintain transactions, resolving account balances and discrepancies within prescribed periods
Plan, organize, and prioritize work and convince debtors to assume financial responsibility
Educate debtors on payment options and financial impacts of alternatives
Provide high-quality customer service and maintain patient satisfaction
Handle calls appropriately and effectively
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance

Requirements

What you’ll need

High School diploma or equivalent
1 year of customer service, healthcare, or office experience
Experience with medical terminology in a medical billing environment
Computer skills and dexterity for data entry and retrieval of patient information
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Strong interpersonal skills
Ability to perform effectively under fluctuating workload conditions
Ability to work with minimal supervision and make independent decisions

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ochsner Health Website LinkedIn All Job Openings 10,000+ employees Founded 1942 🏥 Healthcare ⚕️ Healthcare Insurance 🤝 Non-profit 💰 Grant on 2023-07 Healthcare
Healthcare Insurance
Non-profit Ochsner Health is a comprehensive healthcare system dedicated to delivering health services to the people of Louisiana, Mississippi, and the Gulf South. Its mission is to serve, heal, lead, educate, and innovate in healthcare. As the largest academic medical center in Louisiana, Ochsner focuses on a clinically-integrated research program aimed at improving community wellness and educating future healthcare leaders. They offer a variety of services, including primary care, urgent care, women's and men's health, digital medicine, and specialized treatments such as cancer care, heart and vascular services, transplants, and more. Ochsner also emphasizes community engagement through partnerships, education, and outreach programs, while fostering an inclusive environment. They are committed to accessibility, patient stories, and transparency in billing and insurance information. Ochsner is a non-profit organization and an equal opportunity employer. Patient Account Customer Service Representative 🔥 1 hour ago ⚜️ Louisiana – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle patient billing inquiries for the Health System
Work directly with patients to provide customer service and collect past due balances
Reply promptly and provide accurate information regarding medical bill accounts via telephone, email, fax, mail, or in person
Serve as liaison between patients, providers, external departments, and other responsible parties
Record and maintain transactions, resolving account balances and discrepancies within prescribed periods
Plan, organize, and prioritize work and convince debtors to assume financial responsibility
Educate debtors on payment options and financial impacts of alternatives
Provide high-quality customer service and maintain patient satisfaction
Handle calls appropriately and effectively
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance 🎯 Requirements
High School diploma or equivalent
1 year of customer service, healthcare, or office experience
Experience with medical terminology in a medical billing environment
Computer skills and dexterity for data entry and retrieval of patient information
Effective verbal and written communication skills
Proficiency with Windows-style applications, role-specific software packages, and keyboard
Strong interpersonal skills
Ability to perform effectively under fluctuating workload conditions
Ability to work with minimal supervision and make independent decisions Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 2 hours ago Conduent 10,000+ employees 🤝 B2B ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Remote customer service representative assisting Kentucky residents with SNAP, Medicaid, and TNAF inquiries. Handling high-volume calls, applications, and benefits-system data for Conduent. 🇺🇸 United States – Remote 💵 $16 / hour 💰 $93M Post-IPO Debt - Conduent on 2025-08 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Seasonal Customer Service Representative 🔥 2 hours ago Qualfon 10,000+ employees 📣 Marketing 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Seasonal customer service representative handling dental benefits and claims calls for Qualfon. Supporting providers remotely while documenting resolutions and meeting service goals. 🇺🇸 United States – Remote 💵 $15 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Representative 🔥 2 hours ago Globe Life 1001 - 5000 💼 Consulting 🏥 Healthcare 🛡️ Insurance Website LinkedIn All Job Openings Customer Service Representative providing remote first-tier support for Globe Life insurance customers. Resolving inquiries across phone, email, and written correspondence while meeting quality metrics. 🇺🇸 United States – Remote 💰 $250M Post-IPO Debt - Globe Life on 2024-08 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Transaction Team Support Specialist 🔥 4 hours ago ClimeCo 51 - 200 💼 Consulting 🏥 Healthcare 🍽️ Food & Beverage Website LinkedIn All Job Openings Transaction support specialist managing contracts, settlements, risk, and P&L for ClimeCo’s environmental commodity business. Supporting front-office teams across carbon credits, environmental certificates, and derivatives. 🇺🇸 United States – Remote 💵 $85k - $100k / year 💰 $50M Private Equity Round - ClimeCo on 2022-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Bilingual Healthcare Customer Service Representative – 2nd Shift 🔥 4 hours ago State Collection Service, Inc. 501 - 1000 🏥 Healthcare 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Bilingual healthcare customer service representative handling insurance, billing, and payment calls for State Collection Service. Resolving patient account issues remotely while following client protocols and healthcare regulations. 🇺🇸 United States – Remote 💵 $18 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs