Patient Account Customer Service Representative – Revenue Cycle

Ochsner Health

. Handle patient billing inquiries for the Health System .

Posted 11/10/2026full-timeRemote • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing inquiries and customer service within a healthcare setting, ensuring compliance with applicable laws and maintaining high patient satisfaction. Proficient in medical terminology and adept at managing financial responsibilities and account discrepancies.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology KnowledgeData Entry SkillsEffective Communication SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient BillingAccount ManagementTransaction RecordingFinancial EducationProblem Resolution

Soft Skills

Strong Interpersonal SkillsAbility to Work IndependentlyEffective Under Pressure

Tools & Technologies

Windows ApplicationsMedical Billing Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcarePatient SatisfactionRegulatory ComplianceAccreditation Standards

About the role

Key responsibilities & impact

Handle patient billing inquiries for the Health System
Work directly with patients to provide customer service and collect past due balances
Promptly reply and provide accurate information regarding medical bill accounts via telephone, email, fax, regular mail, or in person
Serve as a liaison between patients, providers, external departments, and other responsible persons
Record and maintain transactions, resolving account balances and discrepancies within prescribed periods
Plan, organize, and prioritize work and convince debtors to assume financial responsibility
Educate debtors about payment options and financial impacts of alternatives
Provide high-quality customer service and maintain patient satisfaction
Ensure calls and patient issues are handled appropriately, accurately, efficiently, and timely
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements
Report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns

Requirements

What you’ll need

Required – High School diploma or equivalent
1 year of customer service, healthcare, or office experience
Experience with medical terminology in a medical billing environment
Computer skills and dexterity required for data entry and retrieval of patient information
Effective verbal and written communication skills
Proficient with Windows-style applications, various software packages specific to role and keyboard
Strong interpersonal skills
Ability to perform effectively under conditions of fluctuating workload
Works with minimal supervision and makes independent decisions