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Registered Nurse – RN Triage Call Center
Ochsner Health. Triage symptom-based calls using approved protocols .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in triaging symptom-based calls and providing health information while ensuring compliance with regulatory standards. Possesses strong communication, organizational, and interpersonal skills essential for effective patient interaction and documentation.
Highest-signal resume keywords
Registered Nurse LicenseTriage Symptom-Based CallsEPIC System ProficiencyTelehealth Nursing CertificationPediatric Emergency Department Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Triage ProtocolsClinical KnowledgeDocumentation SkillsHealth Information ProvisionComputer ProficiencyWeb-Based ApplicationsRegulatory CompliancePatient AssessmentQuality AssessmentTime Management
Soft Skills
Effective CommunicationInterpersonal SkillsGood JudgmentSelf-DirectionAdaptability
Tools & Technologies
EPIC SystemComputer SoftwareWeb-Based Applications
Certifications & Qualifications
Registered Nurse DiplomaTelehealth Nursing Certification
Industry Keywords
Compliance StandardsAccreditation StandardsPatient EncountersPublic Health InformationFlexible Schedule
About the role
Key responsibilities & impact- Triage symptom-based calls using approved protocols
- Report results through the EPIC system for tracking and quality assessment
- Provide approved general health information to public callers
- Assess public callers' information needs and provide information from approved sources
- Communicate professionally, calmly, and positively with patients, physicians, and others
- Communicate summaries of patient encounters to patients' physicians
- Record all interactions with patients, families, and physicians and submit them timely to the leader
- Maintain professional development, clinical knowledge, technical skills, training, and credentials
- Adapt communication and behavior to the specific patient population
- Perform other related duties as required
- Ensure compliance with applicable laws, accreditation standards, and regulatory requirements
- Report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns
Requirements
What you’ll need- Registered nurse diploma required
- 2 years of relevant experience required
- Current registered nurse (RN) license in state of practice required
- Proficiency in using computers, software, and web-based applications
- Effective verbal and written communication skills
- Excellent interpersonal skills
- Good judgment and ability to handle difficult situations
- Excellent organizational and time management skills
- Ability to be self-directed
- Ability to work a flexible schedule, including 24/7, weekends, holidays, and on-call availability
- Preferred: Associate or bachelor's degree in nursing
- Preferred: Pediatric and/or emergency department experience
- Preferred: Telehealth nursing experience
- Preferred: Certification in Telehealth Nursing
- Ability to travel throughout and between facilities
Benefits
Comp & perks- Full-time employment
- Remote opportunity
- 12-hour shifts
- Rotating weekends