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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CIED technical troubleshooting, patient compliance strategy development, and operational data analysis while ensuring adherence to HIPAA and regulatory standards. Capable of collaborating across multiple teams to enhance patient engagement and resolve billing and data integrity issues.
Highest-signal resume keywords
CIED Technical ExpertiseEHR Integration TroubleshootingOperational Data AnalysisPatient Compliance Strategy DevelopmentHIPAA Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Integrity InvestigationBilling AnalysisOperational Policy DevelopmentWorkflow ManagementCompliance Reporting
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
CIED SystemsEHR SystemsCompliance Reporting Tools
Industry Keywords
HIPAARegulatory RequirementsClinical Quality IndicatorsPatient EngagementCustomer Success
About the role
Key responsibilities & impact- Monitor and report patient compliance across active clinics, including overdue transmissions, disconnected monitors, and missed remote follow-ups
- Produce recurring compliance reports by clinic, vendor, and device type, highlighting trends, outliers, and at-risk clinics
- Develop and test patient-compliance strategies, outreach cadences, engagement workflows, reconnection support, and clinic-specific action plans
- Partner with Patient Engagement and Customer Success to implement compliance strategies and measure impact
- Monitor overdue patients and drive reconnection and outreach efforts
- Track reports awaiting provider signature and work with Customer Success to resolve aging backlogs
- Monitor platform operational data and identify recurring problems, patterns, and trends
- Investigate and resolve data-integrity issues; quantify impact, document findings, and route issues for resolution
- Analyze end-to-end platform workflows and recommend enhancements
- Review billing dates, billable transmission counts, and CPT code patterns to identify missed, delayed, or incorrect billing
- Partner with Billing and Finance to resolve billing exceptions and reduce recurrence
- Monitor and report clinic-level clinical-quality indicators and route trends to Clinical Quality and Traditional Review leadership
- Analyze ticket volume and themes, identify root causes, and confirm that resolved issues reduce repeat requests
- Troubleshoot CIED data-transmission, vendor-connection, and EHR-integration issues with Engineering and client teams
- Manage patient lifecycle workflows from enrollment through pending inactivation and inactivation
- Draft, refine, maintain, and consistently apply operational policies
- Support clinic settings, preferences, alert configuration, and pending-inactivation best practices
- Develop training materials and contribute to feature training and webinars
- Maintain workflow, platform-configuration, billing-process, and issue-resolution documentation
- Maintain a prioritized issue log through verified resolution
- Report regularly to the VP of Operations and Customer Success on compliance, issues, resolutions, recurrence, churn, and risk
- Ensure compliance with HIPAA, regulatory requirements, and internal quality standards
Requirements
What you’ll need- CIED (Cardiac Implantable Electronic Device) technical expertise
- Experience or knowledge troubleshooting CIED data transmission and vendor connections
- Ability to troubleshoot EHR integration failures with Engineering and client teams
- Ability to analyze operational, compliance, billing, clinical-quality, and ticket-request data
- Ability to investigate data integrity issues, including duplicate patient records, mismatched device or clinic assignments, stale records, and audit-history gaps
- Ability to develop and test patient-compliance strategies and workflows
- Ability to analyze billing dates, billable transmission counts, and CPT code patterns
- Knowledge of HIPAA, regulatory requirements, and internal quality standards
- Ability to draft, refine, maintain, and consistently apply operational policies
- Ability to create training materials and contribute to feature training and webinars
- Ability to maintain documentation, issue logs, and recurring operational reports
- Ability to collaborate with Patient Engagement, Customer Success, Billing, Finance, Clinical Quality, Engineering, client, and Onboarding teams