Application Support Engineer, L2 – POS Retail

Octal Technical Solutions

. Deliver L2 application support and advanced technical troubleshooting for POS and enterprise retail solutions .

Posted 10/17/2026full-timeQuezon City • PhilippinesMid-LevelSenior💰 ₱45,000 - ₱50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in L2 Application Support, advanced technical troubleshooting, and SQL analysis, ensuring system stability and effective communication between support and development teams. Proficient in maintaining technical documentation and adhering to SLAs while delivering timely solutions.

Highest-signal resume keywords

L2 Application SupportSQL AnalysisTechnical TroubleshootingRoot Cause AnalysisITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLScriptingLog AnalysisApplication SupportTroubleshootingPerformance AnalysisSystem MonitoringIssue ReproductionPost-Release ValidationTechnical Documentation

Soft Skills

Analytical SkillsProblem DeterminationAttention to DetailTeamworkCommunication Skills

Tools & Technologies

System Monitoring ToolsDiagnostic Analysis Tools

Industry Keywords

POS SolutionsEnterprise Retail SolutionsSOPsTechnical RunbooksSLAsHybrid Work Setup

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Deliver L2 application support and advanced technical troubleshooting for POS and enterprise retail solutions
Investigate application failures, performance bottlenecks, and system errors using SQL queries, log analysis, scripts, and system monitoring tools
Perform root cause analysis and reproduce software defects in staging environments
Deliver immediate fixes and workarounds while adhering to strict SLAs
Act as the technical bridge between L1 support and L3/DevOps teams
Provide detailed issue reproductions, system logs, and diagnostic analysis for escalations
Coordinate with DevOps teams during patch releases and deployment rollouts
Perform post-release validation to ensure system stability
Author and maintain technical runbooks, SOPs, and troubleshooting knowledge bases

Requirements

What you’ll need

Bachelor’s degree in computer engineering, Computer Science, or IT
Minimum 3+ years of work experience as Application Support Engineer
Knowledge and work experience in SQL, scripting, and analyzing logs
Good analytical skills, problem determination, attention to detail, teamwork, and communication skills
Experience in ITIL is a plus
Hybrid setup consisting of 3 days onsite and 2 days work-from-home per week
Willingness to work at the client’s site when assigned
Amenable to working weekends and mid-shift schedules as required, such as 3:00 PM to 12:00 AM
Availability for coverage across a 7-day operational schedule

Benefits

Comp & perks

Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
Health Insurance
Standard Leave (Emergency, Sick, and Vacation)