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Application Support Engineer, L2 – POS Retail
Octal Technical Solutions. Support the VS Application for the client as an L2 Application Support Engineer .
Posted 10/2/2026full-timeQuezon City • PhilippinesMid-LevelSenior💰 ₱45,000 - ₱50,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Application Support Engineering with a strong focus on SQL, scripting, and log analysis. Capable of performing root cause analysis, managing incident tickets, and ensuring SLA compliance while effectively communicating with stakeholders.
Highest-signal resume keywords
SQLApplication Support EngineeringRoot Cause AnalysisIncident ManagementITIL
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLScriptingLog AnalysisRoot Cause AnalysisIncident ManagementPerformance AnalysisTroubleshootingApplication DeploymentService Level Agreement (SLA) ComplianceDatabase Query Analysis
Soft Skills
Analytical SkillsAttention to DetailTeamworkCommunication SkillsProblem Determination
Tools & Technologies
Monitoring ToolsRunbooksStandard Operating Procedures (SOPs)
Industry Keywords
Application SupportL2 SupportClient SupportDevOps CoordinationProduction Support
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support the VS Application for the client as an L2 Application Support Engineer
- Handle incident and issue tickets requiring deeper technical analysis
- Investigate application errors, system failures, and performance issues
- Perform root cause analysis for recurring incidents
- Provide fixes or workarounds to restore service
- Analyze logs and database queries
- Reproduce issues in test or staging environments
- Use SQL, scripts, and monitoring tools
- Support deployment activities including patches, hotfixes, and minor releases
- Validate application functionality after releases
- Coordinate with DevOps during rollouts
- Identify performance bottlenecks and recommend improvements
- Ensure SLAs are met
- Bridge L1 client support and L3 teams
- Escalate complex bugs with detailed analysis and logs
- Communicate issue status and resolution timelines to stakeholders
- Maintain runbooks, SOPs, and troubleshooting guides
- Document known issues and solutions
Requirements
What you’ll need- Bachelor’s degree in computer engineering, Computer Science, or IT
- Minimum 3+ years of work experience as Application Support Engineer
- Knowledge and work experience in SQL, scripting, and analyzing logs
- Good analytical skills, problem determination, attention to detail, teamwork, and communication skills
- Experience in ITIL is a plus
- Hybrid setup consisting of 3 days onsite and 2 days work-from-home per week
- Willingness to work at the client’s site when assigned
- Amenable to working weekends and mid-shift schedules as required, e.g. 3:00 PM to 12:00 AM
- Ability to provide SLA-based Production Support services across a 7-day operational schedule
Benefits
Comp & perks- Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
- Health Insurance
- Standard Leave (Emergency, Sick, and Vacation)