Application Support Engineer, L2 – POS Retail

Octal Technical Solutions

. Handle Incident & Issue Tickets requiring deeper technical analysis .

Posted 10/6/2026full-timeQuezon City • PhilippinesMid-LevelSenior💰 ₱45,000 - ₱50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Application Support Engineering with a strong focus on SQL, scripting, and log analysis. Capable of performing root cause analysis, managing incident tickets, and ensuring SLA compliance while effectively communicating with stakeholders.

Highest-signal resume keywords

SQLScriptingLog AnalysisRoot Cause AnalysisITIL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementApplication SupportPerformance AnalysisTroubleshootingDatabase Querying

Soft Skills

Analytical SkillsAttention to DetailTeamworkCommunication SkillsProblem Determination

Tools & Technologies

Monitoring ToolsRunbooksSOPs

Industry Keywords

SLAProduction SupportHybrid Work SetupClient Site Support7-Day Operational Schedule

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Handle Incident & Issue Tickets requiring deeper technical analysis
Investigate application errors, system failures, and performance issues
Participate in root cause analysis (RCA) for recurring incidents
Provide timely fixes or workarounds to restore service
Analyze logs and database queries
Reproduce issues in test or staging environments
Work with SQL, scripts, and monitoring tools
Support deployment activities, including patches, hotfixes, and minor releases
Validate application functionality after releases
Coordinate with DevOps during rollouts
Identify performance bottlenecks and recommend improvements
Ensure SLAs are met
Act as a bridge between L1 support and L3 teams
Escalate complex bugs with detailed analysis and logs
Communicate issue status and resolution timelines to stakeholders
Maintain runbooks, SOPs, and troubleshooting guides
Document known issues and solutions

Requirements

What you’ll need

Bachelor’s degree in computer engineering, Computer Science, or IT
Minimum 3+ years of work experience as Application Support Engineer
Knowledge and work experience in SQL, scripting, and analyzing logs
Good analytical skills, problem determination, attention to detail, teamwork, and communication skills
Experience in ITIL is a plus
The candidate will work in a hybrid setup, consisting of 3 days onsite and 2 days work from-home per week
The candidate must be willing to work at the clients site when assigned
The candidate should be amenable to working on weekends and mid-shift schedules as required (e.g., 3:00 PM to 12:00 AM to align with the clients store closing operations)
This position is primarily responsible for providing SLA-based Production Support services to clients and may require coverage across a 7-day operational schedule

Benefits

Comp & perks

Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
Health Insurance
Standard Leave (Emergency, Sick, and Vacation)