Customer Support Ambassador

Octal Technical Solutions

. Provide advanced technical and functional support for client software solutions .

Posted 10/25/2026full-timePasig City • PhilippinesMid-LevelSenior💰 ₱40,000 - ₱60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical and functional support capabilities for CRM configurations and product integrations, ensuring effective issue resolution and customer satisfaction. Proficient in coordinating with cross-functional teams and managing customer interactions to meet operational KPIs.

Highest-signal resume keywords

Advanced Technical SupportCRM ConfigurationProduct IntegrationIssue ResolutionTicket Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ConfigurationProduct IntegrationSoftware NavigationTechnical SupportIssue TroubleshootingProcess ImprovementKPI Management

Soft Skills

Clear CommunicationCustomer SupportEscalation Management

Tools & Technologies

AI-Driven ToolsAutomation Tools

Industry Keywords

Customer SatisfactionResponse TimeResolution RateMBR FacilitationCross-Functional Coordination

About the role

Key responsibilities & impact

Provide advanced technical and functional support for client software solutions
Troubleshoot complex CRM configuration, product integration, and software navigation issues
Guide users and ensure timely issue resolution
Serve as the primary escalation point for customer support concerns
Facilitate MBRs for PMCs
Coordinate with Tier 3, Development, and cross-functional teams
Document customer interactions, resolutions, and escalations
Maintain clear communication and accurate ticket management
Stay current on product updates
Support process improvements and meet response time, resolution rate, and customer satisfaction KPIs
Leverage AI-driven and automation tools to improve operational efficiency and customer experience

Requirements

What you’ll need

Advanced technical and functional support experience for CRM configurations, product integrations, and software navigation
Experience providing support via phone, email, and chat
Ability to serve as a primary escalation point for customer support concerns
Ability to facilitate MBRs for PMCs
Ability to coordinate with Tier 3, Development, and cross-functional teams
Ability to document customer interactions, resolutions, and escalations
Accurate ticket management
Knowledge of product updates and support process improvements
Ability to meet KPIs for response time, resolution rate, and customer satisfaction