Senior Team Lead – SaaS Support

Octal Technical Solutions

. Lead technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex products .

Posted 11/5/2026full-timeManila City • PhilippinesSenior💰 ₱930,000 - ₱1,300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical coaching and performance management within customer support, focusing on operational KPIs and continuous improvement. Proficient in AI enablement, automation, and supporting complex products to enhance service delivery.

Highest-signal resume keywords

Technical CoachingPerformance CoachingAI EnablementPython ProgrammingSaaS Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCoachingAutomationScriptingComplex Product SupportKPI ManagementContinuous ImprovementCustomer SupportPerformance MetricsAgentic AI Solutions

Soft Skills

LeadershipCommunicationCustomer FocusInnovationCollaboration

Tools & Technologies

OneSiteAccounting ToolsCRM ToolsAI Tools

Certifications & Qualifications

Learn2Lead CertificationLead2Succeed CertificationCoaching Certification

Industry Keywords

SaaSERPProperty TechTechnical EnablementPerformance Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex products
Ensure agents and coaches meet operational KPIs
Drive high-quality resolutions and continuous improvement
Bridge technical expertise, coaching excellence, and operational performance
Drive innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance delivery support

Requirements

What you’ll need

Bachelor’s degree in IT, Business, or related field (or equivalent experience)
2+ years in technical support (SaaS, ERP, or property tech preferred)
Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
Minimum 2 years experience as Technical Coach or equivalent role
Experience in Phyton, AI tools, automation, or scripting Preferred
Certification in Learn2Lead / Lead2Succeed
Coaching Certification
Proven experience in performance coaching in a metric-driven environment
1 year plus in coaching, training, or leadership role
Fast-paced, customer-focused support environment
Hybrid work setup
Occasional overtime or on-call support during critical periods

Benefits

Comp & perks

Hybrid work setup
Occasional overtime or on-call support during critical periods