Senior Team Leader

Octal Technical Solutions

. Lead technical enablement and performance coaching for Technical Coaches and frontline Customer Support agents handling complex products .

Posted 11/1/2026full-timeManila City • PhilippinesSenior💰 ₱1,000,000 - ₱1,300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical coaching and performance improvement within a customer support environment, leveraging AI tools and automation to enhance operational efficiency. Proven ability to meet KPIs and deliver high-quality resolutions while fostering a culture of continuous learning and development.

Highest-signal resume keywords

Technical CoachingPerformance ImprovementAI EnablementPython ProgrammingSaaS Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportPerformance CoachingAutomationScriptingComplex Product SupportKPI ManagementCustomer SupportTraining DevelopmentCoaching TechniquesMetric-Driven Environment

Soft Skills

LeadershipCommunicationCustomer FocusCollaborationAdaptability

Tools & Technologies

OneSiteAccounting ToolsCRM ToolsAI ToolsAutomation Tools

Certifications & Qualifications

Bachelor’s Degree in ITLearn2Lead CertificationLead2Succeed CertificationCoaching Certification

Industry Keywords

SaaSERPProperty TechTechnical EnablementCustomer Support Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead technical enablement and performance coaching for Technical Coaches and frontline Customer Support agents handling complex products
Ensure agents and coaches meet operational KPIs and deliver high-quality resolutions
Drive continuous performance improvement
Bridge technical expertise, coaching excellence, and operational performance
Drive AI enablement through coding, automation, and development of agentic AI solutions
Enhance delivery support

Requirements

What you’ll need

Bachelor’s degree in IT, Business, or related field (or equivalent experience)
2+ years in technical support (SaaS, ERP, or property tech preferred)
Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
Minimum 2 years experience as Technical Coach or equivalent role
Experience in Phyton, AI tools, automation, or scripting Preferred
Certification in Learn2Lead / Lead2Succeed
Coaching Certification
Proven experience in performance coaching in a metric-driven environment
1 year plus in coaching, training, or leadership role
Fast-paced, customer-focused support environment
Hybrid work setup
Occasional overtime or on-call support during critical periods

Benefits

Comp & perks

Hybrid work setup
Occasional overtime or on-call support during critical periods