Technical Coach II

Octal Technical Solutions

. Mentor and develop Technical Coaches and Customer Support Specialists .

Posted 10/25/2026full-timeManila City • PhilippinesJuniorMid-Level💰 ₱80,000 - ₱100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mentoring and developing technical coaches and customer support specialists while driving process improvements and enhancing technical capabilities. Proficient in supporting complex software solutions and promoting AI-enabled support tools to improve customer outcomes.

Highest-signal resume keywords

Technical CoachingPerformance CoachingRealPage Software SolutionsPython ProgrammingAI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSaaSERPProcess ImprovementTroubleshootingFirst-Call ResolutionAutomationScriptingComplex Product SupportMetric-Driven Performance

Soft Skills

MentoringTrainingLeadershipCommunicationCollaboration

Tools & Technologies

OneSiteAccounting ToolsCRM ToolsAI-Enabled Support Solutions

Certifications & Qualifications

Learn2Lead CertificationLead2Succeed CertificationRealPage Product CertificationsCoaching Certification

Industry Keywords

Technical SupportCustomer SupportProperty TechComplex ProductsFrontline Agents

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Mentor and develop Technical Coaches and Customer Support Specialists
Provide advanced coaching, training, and troubleshooting support to frontline agents
Drive technical capability building, escalation reduction, and process improvement
Promote adoption of AI-enabled support solutions
Create technical resources and provide hands-on coaching
Improve first-call resolution (FCR), escalation rates, agent confidence, support effectiveness, and customer outcomes
Support complex RealPage software solutions and related products

Requirements

What you’ll need

Bachelor’s degree in IT, Business, or related field (or equivalent experience)
2+ years in technical support (SaaS, ERP, or property tech preferred)
Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
Minimum 2 years experience as Technical Coach or equivalent role
Experience in Phyton, AI tools, automation, or scripting Preferred
Certification in Learn2Lead / Lead2Succeed
RealPage product certifications (multiple modules)
Coaching Certification
Proven experience in performance coaching in a metric-driven environment
1 year plus in coaching, training, or leadership role